Customer Service & Communications Specialist

William H. Jones Jr.

510-***-**** ***********@*****.*** linkedin.com/in/williamhjonesjr

Professional Summary

With over 40 years of experience spanning customer service, communications, and brand representation, I bring a wealth of knowledge which includes an undergraduate Behavioral Science degree, and a strong commitment to delivering excellent service. I’ve worked across diverse industries, including retail, hospitality, and nonprofit sectors, where I've consistently built strong customer relationships, driven sales, and supported team success. I am known for my ability to adapt to new environments, my attention to detail, and my problem-solving skills. I am eager to contribute my experience to roles that focus on customer service, office assistance, or merchandising in a supportive, team-oriented setting.

Experience

Gay Men’s Health Collective New York, New York

AIDS Walk New York Call Center Representative (Seasonal) April 2026 – May 2026

●Developed familiarity with event details, timelines, and key messaging for AWNY 2026

●Connected with past participants by phone to support and encourage registration.

●Followed established scripts and utilized FAQs to address particular questions.

●Met established individual and team performance metrics (qualitative and quantitative).

American Red Cross of Greater New York New York, New York

External Communications Public Affairs Assistant August 2024 – May 2025

●Developed and executed communication strategies, distributed press releases, event invitations, and social media content to increase visibility and engagement for Red Cross community events and initiatives.

●Managed and updated spreadsheets, to monitor the distribution of promotional materials and event notices to key stakeholders

●Leading the digitization of 200+ hours of historical Red Cross archival materials from VCR to MP4 format, ensuring preservation and improved accessibility for future reference.

●Created, edited, and updated content for social media platforms.

GT Events Los Angeles, California

Brand Ambassador August 2019 – December 2024

●Engage with customers in Greater New York City big box and department stores to promote various food products, offering detailed information and tastings to increase product awareness.

●Through effective communication and engaging demonstrations, I’ve helped boost product sales by 12% during promotional events.

●Developed attractive product displays and tailored sampling experiences to match local preferences, ensuring a personalized customer experience.

Opinions Ltd. Cleveland, Ohio

Market Research Interviewer 2010 – 2021

●Conducted over 1,000 in-person and phone interviews in the Bay Area and New York City, gathering consumer insights to assist clients with refining their marketing strategies.

●Identified key patterns in consumer preferences, which helped shape targeted advertising and product positioning.

●Worked directly with clients to deliver actionable insights that contributed to more effective campaigns across multiple media platforms.

Global Exchange San Francisco, California

Communications Intern September 2013 – December 2013

●Created compelling blog content on social justice and international issues, helping to raise awareness and drive website traffic.

●Managed and updated Salesforce records for international tour participants, ensuring effective communication and seamless recordkeeping.

●Assisted in drafting and editing grant proposals, contributing to the organization’s fundraising efforts.

GBM (Gay Black Male) News Online San Diego, California

Contributor / Arts Writer 2011 – 2015

●Wrote articles covering theater, music, and cultural events, contributing to the site’s readership within the LGBTQ+ community.

●Conducted interviews with performers and artists, showcasing diverse voices in the arts and entertainment sectors.

●Collaborated with the editorial team to develop engaging content that resonates with a wide audience

Attitudinal Healing Connection Oakland, California

Community Counselor 2009 – 2011

●Facilitated conflict resolution workshops for public housing residents, helping over 200 individuals develop better communication and problem-solving skills.

●Coordinated and led community meetings, gathering feedback to improve local programs and services.

●Built relationships with local organizations, creating opportunities for collaboration and enhancing service delivery to the community.

LEADERSHIP AND EXTRACURRICULAR

National AIDS Marathon training program: Raised $3800.00 for HIV organizations, in exchange for marathon training. Participated in Adidas Dublin Marathon, Dublin, Ireland

SKILLS, CERTIFICATIONS AND INTEREST

Certifications: Conflict Resolution Training, Cultural Sensitivity Workshops

Core Skills: Strong communication, conflict resolution, time management, teamwork, problem-solving, adaptability Technical Skills: Microsoft Word, Excel, PowerPoint, Salesforce CRM, LexisNexis, Google Suite, Event Planning Software

Interests: International affairs, cultural journalism and photography, distance running

Education

San Francisco State University — San Francisco, California

Bachelor of Arts, International Relations, Focus: African & Latin American Affairs

Languages: Basic Portuguese (ability to converse in customer-facing scenarios).

Contact this candidate