Medical Assistant

Cassandra Kazak

Clearwater, FL ***** • 727-***-**** • *********.*****@*****.***

CLINICAL SUPERVISOR / MANAGER

Experienced healthcare professional and Certified Medical Assistant with extensive clinical, administrative, and leadership experience in outpatient healthcare. Proven ability to supervise multi-site clinical operations, coordinate staffing and workflow, onboard and train employees, support hiring and employee relations, monitor revenue-cycle processes, and promote high-quality patient care. Strong communicator with a demonstrated ability to improve team performance, support providers, and maintain efficient, patient-centered practice operations.

CORE COMPETENCIES

Multi-Site Clinical Operations • Staff Supervision & Scheduling • Employee Onboarding & Training • Hiring & Recruiting • Employee Coaching & Performance Management • Employee Relations & Corrective Action • Patient Flow & Workflow Management • Revenue Cycle Monitoring • Budget & Operational Reporting • Physician & Staff Support • Patient Care & Customer Service • HIPAA & Regulatory Compliance • CLIA-Waived Testing • Medical Billing & Coding • Inventory & Supply Management • EMR/EHR Systems • FMLA Administration • Policy & Procedure Compliance

PROFESSIONAL EXPERIENCE

Clinical Supervisor / Manager

AdventHealth Primary Care Network Palm Harbor & Tarpon Springs, FL • March 2025 – Present

• Supervise clinical operations across three primary care practices, supporting efficient workflows, appropriate staffing coverage, and high-quality patient care.

• Coordinate daily staffing, scheduling, assignments, and clinic coverage while responding to changing operational and patient-care needs.

• Provide leadership, coaching, guidance, and performance feedback to clinical staff while promoting employee engagement and accountability.

• Lead onboarding and training for new clinical staff, including successfully onboarding five Medical Assistants who began on the same day while maintaining daily clinic operations.

• Develop structured training plans and serve as an ongoing resource for team members as they develop clinical and operational competencies.

• Participate in hiring, employee counseling, documented performance discussions, corrective action, and termination processes in accordance with organizational policies and procedures.

• Monitor daily clinic workflow and patient flow, identifying opportunities to improve efficiency, teamwork, communication, and the patient experience.

• Run Revenue Guardian each morning to monitor revenue-cycle activity and identify opportunities requiring attention.

• Assist with monthly Physician Operations Council (POC) presentations, including practice performance, budget, productivity, and operational updates.

• Collaborate with physicians, clinical staff, and leadership to address operational concerns and support effective day-to-day practice management.

• Promote compliance with organizational policies, procedures, regulatory requirements, and clinical standards.

• Assist with supply management, inventory, and operational resources to maintain clinic readiness.

• Support a positive, patient-centered environment by addressing staff and patient concerns and helping maintain high standards of customer service.

Recruiter / Director of Human Resources

RANR Management Group Remote • May 2023 – March 2025

• Reviewed candidate resumes and conducted initial candidate screening to identify qualified applicants.

• Conducted high-volume recruiting outreach, making approximately 150–200 calls daily and scheduling up to 35 interviews per day.

• Scheduled and coordinated first- and second-round interviews using Applicant Stream and Vonage.

• Conducted first-round Zoom interviews and participated in hiring decisions.

• Communicated with candidates and team members through phone, email, text, Discord, and WhatsApp.

• Managed candidate follow-up, interview scheduling, rescheduling, and mass SMS communications.

• Answered phones, monitored voicemails, and responded to candidate inquiries.

• Supported hiring and recruiting processes from initial candidate contact through interview coordination. Account Manager

NCO's Enterprise Clearwater, FL • July 2022 – March 2023

• Provided customer service and conducted door-to-door sales while identifying customer needs and recommending appropriate service packages.

• Built customized Frontier Fiber Optic and DIRECTV packages to provide customers with improved service and competitive pricing.

• Resolved customer account issues and maintained a high level of customer satisfaction.

• Entered customer orders into partner portals and Saraplus.

• Obtained and protected sensitive customer information for credit checks.

• Interviewed and hired new team members and assisted with training and development. Hudson, WI

• March 2025 – September 2026

• Coached new employees to help them achieve performance and sales goals. Certified Medical Assistant

AdventHealth Care-OBGYN Tampa, FL • November 2021 – July 2022

• Roomed patients, obtained vital signs, administered injections, and performed blood draws.

• Entered clinical information and orders into Athena EMR and prepared laboratory specimens for pickup.

• Performed CLIA-waived testing and assisted with supply inventory management.

• Provided patient education and assisted providers with examinations and procedures.

• Cleaned and stocked examination rooms and maintained appropriate clinical supplies. Patient Advocate

UVA Population Health Charlottesville, VA • August 2021 – October 2021

• Reviewed patient charts, contacted patients, provided education, and entered clinical orders.

• Used active listening and problem-solving skills to identify patient needs and connect patients with appropriate resources.

• Assisted patients with navigating healthcare resources and addressing barriers to care. Transplant Coordinator Assistant

UVA Medical Center Charlottesville, VA • March 2019 – August 2021

• Entered standing laboratory orders, faxed orders to laboratories, and obtained and documented laboratory results.

• Processed medication refill requests and distributed electronic faxes to appropriate departments.

• Coordinated and shipped Path-Tec supplies to transplant patients.

• Provided patient education and responded to patient calls and requests for medical records.

• Obtained urgent medical records and assisted with time-sensitive transplant-related needs.

• Monitored vital signs of COVID-19 patients remotely.

• Occasionally roomed patients, obtained vital signs, administered injections, performed EKGs, and maintained examination rooms. Certified Medical Assistant

OB/GYN Associates Charlottesville, VA • October 2018 – March 2019

• Performed telephone triage, medication refills, prior authorizations, and patient scheduling.

• Managed inventory and ordering of IUDs and Nexplanons.

• Roomed patients, obtained vital signs, and administered injections.

• Verified insurance, ordered laboratory testing, and managed medical records.

• Assisted with scheduling and coordination of patient care. Medical Assistant

Aurora Women’s Pavilion-OB/GYN West Allis, WI • August 2017 – August 2018

• Roomed patients, obtained vital signs, administered injections, and assisted with examinations and procedures.

• Completed FMLA and disability paperwork.

• Managed medication refills and contacted patients regarding normal test results.

• Cleaned and stocked examination rooms and maintained clinical supplies. Medical Assistant

Milwaukee OB/GYN Wauwatosa, WI • November 2016 – August 2017

• Roomed patients, obtained vital signs, administered injections, performed blood draws, and conducted NSTs.

• Managed supply orders, appointment scheduling, phone triage, medical records, and insurance verification.

• Collected copayments and assisted with examinations and procedures.

• Maintained accurate patient records and clinical documentation. Medical Assistant

Froedtert – Cardiology & OB/GYN Wauwatosa, WI • January 2016 – November 2016

• Roomed patients, obtained vital signs, administered injections, performed blood draws, and conducted ECGs.

• Ordered supplies and assisted providers with examinations and procedures.

• Cleaned and stocked examination rooms and maintained clinical readiness. Certified Medical Assistant

Aurora Advanced Healthcare – OB/GYN Wauwatosa, WI • November 2011 – January 2016

• Roomed patients, obtained vital signs, administered injections, and assisted with examinations and procedures.

• Scheduled appointments and performed telephone triage.

• Conducted NSTs and assisted with obstetric procedures.

• Observed C-sections and vaginal deliveries as part of clinical experience. EDUCATION

Piedmont Virginia Community College Charlottesville, VA 2020 Health Science Preparation – Career Studies Certificate Related Coursework: Microbiology, Anatomy & Physiology I & II, Biomedical Ethics, Developmental Psychology, Child Psychology Waukesha County Technical College Pewaukee, WI 2010 Medical Assistant Technical Diploma

Related Coursework: Medical Terminology, Pharmacology, Human Body in Health and Disease, Anatomy & Physiology, Chemistry, Healthcare Customer Service, Clinical Procedures I & II, Laboratory Procedures I & II Involvement: Medical Assistant Club, Photographer

CERTIFICATIONS

• CMA (AAMA) – Certified Medical Assistant Originally Certified 2018; Renewed 2025

• CPR/AED & First Aid – Healthcare Provider Renewed 2025

• CNA – Certified Nursing Assistant Certified 2002 ADDITIONAL SKILLS

EPIC • Cerner • Athena • Applicant Stream • Microsoft Office • Data Entry (40 WPM) • Medical Billing & Coding • FMLA Administration • Patient Scheduling • Insurance Verification • Blood Draws • Injections • ECG/EKG • CLIA-Waived Testing • Aseptic & Sterile Technique • HIPAA Compliance • Patient Education • Documentation

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