Hospitality & Dispatch Support Professional

BRITTANY SMITH

**** ******** **. ******, ** ***** · 501-***-****

*************@****.***

PROFESSIONAL SUMMARY

Resourceful professional with strong organizational, communication, and computer skills, offering extensive experience in administrative support, sales, dispatching and team leadership. Proven ability to manage operations as a General Manager, train and lead teams, and deliver exceptional customer service. Certified Notary Public with a background in commercial HVAC, fuel industry, hospitality, and childcare environments. EXPERIENCE

DATES: MAY 2026 – PRESENT (TEMPORATRY POSITION)

SERVICE WRITER/DISPATCHER (TEMP), UNITED UPTIME SERVICES I accept, create, dispatch and maintain updates of service calls via email and client portals for gas stations. DATES: MARCH 2026 – MAY 2026 (TEMPORATRY POSITION) ADMINISTRATIVE ASSISTANT (TEMP), AMERICAN BUILDING SPECIALTIES I perform essential administrative and office support tasks, including data entry, scheduling, answering phones, managing correspondence, and maintaining records. I have strong organizational, communication, and computer skills, including Microsoft Excel, Word, Powerpoint, Onedrive, Bluebeam, Quickbooks, Comsense, etc. Bid projects.

DATES: JULY 2016 – MARCH 2026 (MOST RELEVANT EXPERIENCE) EXECUTIVE ASSISTANT, NOTARY PUBLIC, SERVICE DISPATCHER, PARTS SALES, WADE COMPANY

I perform essential administrative and office support tasks, including data entry, scheduling, answering phones, managing correspondence, and maintaining records. I have strong organizational, communication, and computer skills, including Microsoft Excel, Word, Powerpoint, Onedrive, Bluebeam, Quickbooks, Jonas Enterprise, etc. I schedule, dispatch and maintain service calls and keep track of employees’ time to prepare for payroll. I manage all parts quotes, sales, purchase orders, and process deliveries. I Notarize documents as needed. I also train other employees as needed.

DATES: SEP. 2009 – DEC. 2011, THEN NOV. 2013 – JULY 2016 GENERAL MANAGER, PAPA JOHNS PIZZA

I started out as a cashier answering phones and taking orders. I continued my training and learned every station and became a shift leader. I then reached the highest training possible and became the general manager. Only left to pursue a better opportunity.

DATES: MARCH 2014 – MAY 2014

HOSTESS, COLTON’S STEAKHOUSE

I greeted and led customers to their seats, helped bus tables and assisted servers. DATES: MAY 2013 – JULY 2013

SALES REP, ACCOUNT MANAGER, LEADER, TRAINER, WALKER MANAGEMENT I sold Direct TV Services as well as managed and trained my team. DATES: JULY 2012 – JULY 2013

NANNY, CHEVYREDDY FAMILY

I was an in-home nanny for 2 children Monday through Friday. I prepared meals, cleaned, gave them bathes, went on outings, preschool, etc.

DATES: DEC. 2011 – JULY 2012

NANNY, SANTORO FAMILY

I was an in-home nanny for 2 children Monday through Friday. I prepared meals, cleaned, gave them bathes, went on outings, preschool, etc.

SOFTWARE SYSTEMS EXPERIENCE:

• FSM (Field service management)

• CRM (Customer Relationship Management)

• ERP (Enterprise Resource Planning)

EDUCATION

MAY 2010

DIPLOMA, BENTON HIGH SCHOOL

• Band 6 years – Made All Region 3 years • Softball 13 years - Championship

• Graduated with 3.5 GPA • Spanish Club and Writer’s Club AUGUST 2010 – MAY 2011

ONE YEAR, ARKANSAS TECH UNIVERSITY

CONTINUED EDUCATION COURSES

• Excel 2007/2010 Basics Certification • Business Writing for Results Certification

• Excel 2007/2010 Beyond the Basics Certification • Dealing with Difficult People Certification

• Succeeding as an Administrative Professional • How to Become a Great Communicator Certification Certification

SKILL/ACTIVITIES

I am a professional, hardworking individual with exceptional organizational, communication, and computer skills. While being organized and efficient in my work, I also strive to assist others and seek professional growth as an individual and team. I thrive by working with and around people of all cultures and backgrounds and am always eager to learn. I have ample customer service, administrative, managerial, and sales experience with the ability to build rapport with clients and coworkers. I am a leader and team-player who strives to always succeed and advance in my career.

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