Remote Customer Service & App Testing Support

OLIVIA SPURLOCK

Franklin, Ohio ***** 937-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dependable and adaptable customer service and administrative professional with experience in remote-friendly technology testing, front-office reception, appointment scheduling, customer communication, payment processing, records management, and independent business operations. Experienced working independently, documenting issues clearly, learning new technology quickly, and managing competing priorities with accuracy. Seeking a remote customer service, administrative support, scheduling, or entry-level technology support position.

REMOTE-READY SKILLS

Customer Service & Client Support • Remote Communication & Independent Work • Appointment & Schedule Coordination • Phone & Email Communication • Data Entry, Records & Accuracy • Payment Processing & Cash Handling • Mobile App Testing & User Feedback • Issue Documentation & Follow-Up • Google Workspace & Apple TestFlight • Problem Solving & Conflict Resolution • Time Management & Organization • Sales & Client Relationship Building

PROFESSIONAL EXPERIENCE

Product Development & App Testing Assistant Jensavia, LLC — Centerville, Ohio June 2026–Present

Collaborate with the product owner to develop and improve a mobile application based on real-world user needs and workflows.

Test new features and application updates, identifying usability problems, unexpected behavior, and software defects.

Document issues clearly and provide detailed feedback to help reproduce and resolve problems.

Verify completed fixes and retest features to confirm they work correctly before release.

Evaluate the application through Apple TestFlight and recommend improvements to navigation, clarity, and ease of use.

Receptionist PurLuxe — Centerville, Ohio May 2026–August 2026

Welcomed clients, answered incoming calls, scheduled and confirmed appointments, and coordinated changes with nail technicians.

Checked clients in and out, processed payments, and maintained accurate appointment and customer information.

Responded professionally to questions, helped resolve scheduling concerns, and kept front-desk operations organized.

Receptionist Luminous Nail Spa — Centerville, Ohio February 2026–May 2026

Welcomed clients, answered incoming calls, scheduled and confirmed appointments, and coordinated changes with nail technicians.

Checked clients in and out, processed payments, and maintained accurate appointment and customer information.

Responded professionally to questions, helped resolve scheduling concerns, and kept front-desk operations organized.

Housekeeper Super Shine Inc. — Middletown, Ohio October 2025–February 2026

Completed detailed cleaning and sanitation tasks independently while following customer instructions and workplace procedures.

Followed checklists and quality standards to ensure spaces were consistently clean, organized, and ready for use.

Demonstrated reliability, professionalism, attention to detail, and respect for customer property and privacy.

Stocking Associate Walmart April 2025–October 2025

Maintained accurate inventory, pricing, and labeling while balancing multiple priorities in a fast-paced environment.

Assisted customers, resolved questions, and collaborated with team members to meet daily deadlines.

Demonstrated reliability, attention to detail, and consistent professionalism under pressure.

Independent Hair Stylist / Booth Renter Self-Employed June 2023–April 2025

Managed appointment scheduling, client communications, payments, service records, inventory, and vendor coordination.

Built long-term client relationships by listening carefully, resolving concerns, and delivering personalized service.

Adapted quickly to schedule changes while keeping daily operations organized and on time.

Hair Stylist Jungle Red Salon — Miamisburg, Ohio May 2022–June 2023

Scheduled appointments, maintained client records, managed inventory, and kept an organized workspace.

Provided attentive service and clear communication that supported client satisfaction and retention.

Receptionist Square One Salon and Spa — Centerville, Ohio August 2021–May 2022

Greeted clients, answered phones, scheduled and confirmed appointments, and managed client check-in and check-out.

Processed payments accurately, maintained an organized reception area, and supported supply ordering.

Coordinated with service providers to manage schedule changes and create a smooth client experience.

Sales Associate Walgreens — Bellbrook, Ohio January 2020–August 2021

Processed transactions, returns, and exchanges accurately while providing friendly customer service.

Answered customer questions and maintained organized, well-stocked product areas.

EDUCATION & CREDENTIALS

Aveda Fredric’s Institute — West Chester, Ohio Cosmetology Program, 2022

Ohio State Board Certified Cosmetologist Issued 2022

Centerville High School High School Diploma, 2020

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