Multi-Unit Restaurant Operations & P&L Leadership

JUSTIN MICKLIN

MULTI-UNIT RESTAURANT OPERATIONS P&L PEOPLE & GUEST EXPERIENCE

Kilmarnock, VA 936-***-**** ********@******.*** linkedin.com/in/justin-micklin-12477320

PROFESSIONAL SUMMARY

Multi-site operations and hospitality leader with six years of multi-unit management and 25+ years of broader leadership experience. Current Starbucks Store Manager leading approximately 40 employees across two coffeehouses, including 10 supervisors, with accountability for sales-driving execution, labor, inventory, training, safety, guest experience, and business performance. Experienced developing managers, leading distributed teams, managing budgets and financial analysis, and operating in fast-paced customer-facing environments; earlier restaurant leadership includes Store Manager experience with IHOP.

CORE QUALIFICATIONS

Multi-Unit Operations • Restaurant & Foodservice Leadership • P&L Management • Sales & Profitability • Labor & Cost Control • Manager Development • Guest Experience • Training Systems • Inventory Control • Operational Audits • Safety & Compliance • Excel • Financial Modeling

PROFESSIONAL EXPERIENCE

STARBUCKS — Store Manager Kilmarnock, VA 07/2024–Present

Lead approximately 40 employees across two coffeehouses, including 10 supervisors, aligning people, customer experience, operating standards, and business priorities across both locations.

Own staffing, scheduling, labor deployment, onboarding, training, inventory, waste, safety, service execution, and day-to-day business performance.

Develop supervisors and future managers through coaching, feedback, accountability, and individualized growth plans; also support new and struggling Store Managers across multiple districts.

Use P&L information, operating KPIs, labor data, Excel, and financial analysis to identify opportunities, set priorities, and improve execution.

WELLNESS CORPORATE SOLUTIONS — Lead Clinic Director / Senior Operations Manager 08/2009–01/2019

Led complex healthcare service operations and multidisciplinary teams of up to 400 professionals, coordinating staffing, logistics, training, equipment, safety, quality, and customer-focused delivery.

Built leadership capability and accountability across distributed teams while adapting people and resources to changing operational demand.

Managed budgets, vendor relationships, operational planning, and performance analysis in high-accountability healthcare environments.

CIGNA HEALTH AND WELLNESS — Senior Leader / Medical Clinic Site Manager 03/2007–01/2019

Directed clinic-site operations with responsibility for people leadership, customer service, safety, quality, staffing, workflows, resources, and operational performance.

Used data and financial information to align resources with service demand and maintain reliable outcomes in high-volume environments.

HALTOM CITY FIRE DEPARTMENT — Firefighter / Paramedic 05/2000–05/2017

Led and operated in high-pressure environments requiring safety, teamwork, training, rapid problem-solving, accountability, and exceptional public service.

NATIONAL MULTIPLE SCLEROSIS SOCIETY — Bike Medical / Security Director 01/2004–10/2014

Directed 400+ personnel and coordinated staffing, logistics, medical services, security, communications, and safety across multiple event locations.

BEST BUDDIES INTERNATIONAL — Bike Medical Director / Executive Security 10/2010–01/2014

Led 20+ personnel while coordinating staffing, service, logistics, safety, and event readiness.

INTERNATIONAL EDUCATION LEADERSHIP — China & Honduras 2019–2024

Held head-teacher and science/ESL leadership roles, coaching people and adapting communication, training, and leadership practices across cultures.

ARLINGTON FIRE DEPARTMENT — Resource Manager Arlington, TX 1997–2000

Coordinated retail/resource operations, inventory, supplies, equipment, and operational support across 15 locations.

Balanced location needs, budgets, and resource priorities to maintain readiness, consistency, and responsive service.

IHOP — Store Manager Texas 1995–1996

Managed staffing, scheduling, training, inventory, customer service, standards, and daily execution in a high-volume full-service restaurant.

EDUCATION

M.S., Leadership/Education — Grand Canyon University, 2019

M.A., Environmental Studies — Saint Mary-of-the-Woods College, 2013

B.A., Liberal Studies — Vermont College, 2011

A.A.S., Fire Science — Tarrant County College, 2005

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