Delivery Driver and Customer Service Manager

Mamadou Maiga

Denver, USA, ***** / **************@*****.*** / +1-720-***-****

Employment history

****- ******* ****/**** ******, Red Rock Pharmacy

DENVER, CO Med delivery driver

FEB 2017 -OCT 2018 Bus Driver Manager, ABM

ABM PARKING

e Ensured transportation performance goals were fulfilled by utilizing GPS tracking and dashboards

to inform status and communicate with the team accordingly

© — Coordinated driving team with intercultural intelligence to de-silo the department and create unity.

© — Utilized Class B CDL to substitute as necessary.

OCT 2012 - NOV 2015 Customer Service Representative (compliance), MONEYGRAM INTERNATIONAL

e Responsible for overseeing that the financial risk of partners was being managed and relevant

information was being used to inform MGI supervisors.

© Facilitated the partner life cycle from on-boarding, to changes in the relationship, through

termination ofa partner

© Worked cross-departmentally and acted as first point of contact for Agents in over 20 countries,

dealing with product queries, customer complaints, and agent commission, settlement, and

reconciliation.

Education

JUL 2021 PROGRESS (MBA), TOURO UNIVERSITY WORLDWIDE

JUN 2008 BUSINESS MANAGEMENT (B.S.), UNIVERSITY OF BAMAKO

Skills Customer service and conflict resolution, Telemarketing, Desire to learn, Bus Driving,

Data tracking and record keeping, Presentation skills, Independent responsibility, Customer service,

Sales techniques, Fluent in English and French

Languages English (Native), French (Native)

Additional information Certifications and Licenses

¢ Driver's License

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