Data Center Operations & Technical Support

Nawal Ahmed

Burnsville, MN 812-***-**** *************@*****..***

PROFESSIONAL SUMMARY

Detail-oriented, reliable professional with hands-on experience in high-volume transaction processing, hardware operations, and customer-facing technical support. CPR certified with PCA training, demonstrating commitment to safety-critical procedures. Recognized for perfect attendance and accuracy in fast-paced, 24/7 environments. Bilingual (English/Somali). Eager to apply strong troubleshooting instincts, teamwork, and operational discipline to AWS data center operations.

WORK EXPERIENCE

Customer Service Associate

Target Store Savage, MN

October 2024 – Present

•Processed 150+ customer transactions daily with a 99.8% accuracy rate across multiple payment systems — demonstrating precision and reliability critical for hardware incident documentation and ticketing

•Leading cashiers when team leaders are on meeting, fill gaps when team is not all present.

•Trained 5 new associates on POS systems, procedures, and customer service, mirrors onboarding and mentoring responsibilities for new data center team members

•Maintained above-average scan rates while ensuring proper item handling; identified pricing discrepancies and reported inventory issues — reflects attention to detail and proactive issue detection

•Resolved 95% of customer concerns on first contact, applying active listening and conflict resolution in a fast-paced, high-traffic environment

•Assisted loss prevention by verifying high-value items and following secure checkout procedures — demonstrates adherence to security protocols

Admissions & Ticket Sales Associate

Valleyfair Amusement Park Shakopee, MN

Seasonal: Summer 2022 – Summer 2024

•Address IT helpdesk issues on-site and over the phone.

•Installing routers and switches, Troubleshooting PCS

•Password resetting, creating and decommissioning Users and groups

•Maintained composure and efficiency during high-demand periods requiring rapid prioritization — essential for 24/7 operations environments

CERTIFICATIONS & TRAINING

CPR Certified

American Red Cross

PCA (Personal Care Assistant) Training

Minnesota State Standards

KEY SKILLS

Technical

POS & ticketing systems, self-checkout supervision, barcode scanning, mobile payment processing, hardware operation

Operations

Incident escalation, documentation, process improvement, work prioritization, shift flexibility (days/nights/weekends)

Soft Skills

Active listening, conflict resolution, team training & onboarding, time management, reliability, attention to detail

Languages

Bilingual — English / Somali

Physical

Able to lift 40+ lbs, stand/walk 8+ hours, work in varied environments; valid driver's license

EDUCATION

High School Diploma — Honor Graduate

Burnsville High School Burnsville, MN

Graduated June 2025

ACHIEVEMENT

Employee of the Month

April 2025 & December 2025

Perfect Attendance

2025

Honor Graduate

Burnsville High School

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