Courier & Logistics Operations Professional
Resume:
Kana Ellison • Courier & Logistics Resume
KANA ELLISON
COURIER & LOGISTICS PROFESSIONAL
619-***-**** • ***********@*********************.*** • San Diego, CA PROFESSIONAL SUMMARY
Courier and logistics professional with hands-on experience in transportation, route execution, customer service, team leadership, scheduling, and time-sensitive operations. Background includes independent rideshare/delivery driving, moving and storage operations, box-truck driving, crew coordination, and customer issue resolution. HIPAA and Bloodborne Pathogen trained, with a strong focus on dependable service, safe handling, confidentiality, accurate communication, and on-time delivery.
CORE SKILLS
• Courier & Last-Mile Delivery • Route Planning & Navigation
• Time-Sensitive Deliveries • Pickup & Delivery Coordination
• Customer Service • Safe Package Handling
• Chain-of-Custody Awareness • Scheduling & Dispatch Support
• Box-Truck / Commercial Driving • Team Leadership
• Problem Solving • Operations Management
• Policy & Procedure Compliance • Inventory / Order Verification
• Professional Communication • Independent Work & Accountability PROFESSIONAL EXPERIENCE
Independent Driver Uber / Uber Eats - San Diego, CA 2024 - Present
• Complete passenger and delivery trips throughout the San Diego area while managing routes, timing, navigation, and changing traffic conditions.
• Maintain professional customer communication and dependable service while working independently in a fast-paced, time-sensitive environment.
• Use mobile applications to accept assignments, verify pickup and drop-off details, optimize routes, and complete trips accurately.
• Maintain a clean, organized vehicle and prioritize safe driving, punctuality, discretion, and customer satisfaction. Operations Manager Cali Moving and Storage - San Diego, CA August 2024 - October 2024
• Coordinated daily transportation and field operations, including crew assignments, scheduling, customer communication, and service execution.
• Managed multiple departments and moving crews to improve workflow, on-time performance, labor efficiency, and customer satisfaction.
• Resolved customer and operational issues quickly, adjusted plans when obstacles arose, and kept teams aligned with service requirements.
• Supported hiring, coaching, performance management, and consistent implementation of company policies and procedures.
Foreman / Driver Shannon Moving & Storage - San Francisco, CA January 2015 - April 2018
• Drove large box trucks on local and in-state routes while safely transporting customer property and coordinating pickup and delivery activities.
• Led crews in loading, securing, transporting, unloading, and verifying items while maintaining efficient timelines and careful handling standards.
Kana Ellison • Courier & Logistics Resume
• Communicated with customers regarding contracts, schedules, service expectations, and issue resolution throughout each job.
• Oversaw multiple crews and assignments, balancing scheduling, time, labor, and costs to keep operations organized and efficient.
BOH Team Leader Landshark Bar & Grill - Myrtle Beach, SC January 2014 - January 2015
• Led team workflow in a high-volume environment, maintained operating standards, and used clear communication to keep work organized and productive.
Kitchen Manager Rebel Bar & Grill - Chicago, IL
January 2013 - January 2014
• Managed back-of-house workflow, verified incoming orders for accuracy, and maintained organized inventory and preparation processes.
CERTIFICATIONS & TRAINING
• HIPAA Training / Awareness
• Bloodborne Pathogen Training
• ServSafe Food Handler Permit
• ServSafe Manager Food Handler Permit
EDUCATION
High School Diploma - St. Catherine High, St. Catherine, Jamaica June 2008 McKenzie's Institute of Culinary Arts, US
Horry Georgetown Technical College, South Carolina
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