Residential Manager & Property Operations Specialist
Resume:
TRACI GIBSON
Austin, TX ***** 737-***-**** ********@*****.***
SUMMARY
Experienced Residential Manager with proven background in property management and tenant relations. Strengths include effective communication, conflict resolution, and project management skills. Demonstrated success in improving operational efficiency and maintaining a high standard of facility maintenance. Focused on creating positive living environments for residents while achieving business objectives. SKILLS
• Property maintenance
• Event planning
• Personal Catering
• Financial management
• Supply inventory
• Customer relationship management
• Conflict resolution
• Time management
• Vendor relations
• Problem solving
• Effective communication
• Attention to detail
• Decision making
EXPERIENCE
Residential Manager, 07/2019 - Current
Private Residence – Austin, TX
• Oversaw the daily operations and maintenance of private residence and multiple Airbnb's, ensuring safe, comfortable and welcoming environment for residents and guests.
• Sourced, scheduled and coordinated home maintenance, repairs and renovations, liaising with contractors and service providers and necessary.
• Managed inventory of household and Airbnb's supplies and equipment, ensuring all necessary items were stocked and in good condition.
• Organized events and gatherings within the residence, from intimate family celebrations to larger social functions, heading logistics and preparation of catering menus and food.
• Maintained high level of confidentiality and discretion regarding household matters and family privacy.
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of property maintenance
• Ability to work independently and make sound decisions
• Supervised daily operations of private residence and ensured smooth functionality. Home Manager, 06/2017 - 02/2019
Private Residence – Cedar Park, TX
• Managed daily operations of a private residence, ensuring well organized and efficient household environment.
• Provided nurturing care and supervision for children, creating safe, engaging atmosphere.
• Coordinated and managed household, menu planning and daily meal preparation also including cleaning, errands, scheduling of doctor's appointments, maintaining vendor relations for household maintenance.
• Ensured the residence was well stocked with necessary supplies, managing inventory and procurement efficiently.
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficient household management
Butler/Restaurant Galley, 04/2015 - 03/2016
Norwegian Cruise Lines – Honolulu, HI
• Provided professional, personalized service to guest, ensuring their comforts and satisfaction throughout the cruise.
• Collaborated onshore excursions bookings and dining reservations, with attention to detail and discretion.
• Acted as primary point of contact for guests, addressing and resolving any issues promptly and efficiently.
• Collaborated with various departments to fulfill guests needs and enhance overall experience.
• Exceptional interpersonal and communication skills
• Strong problem solving abilities and attention to detail
• Proficient time management skills and multitasking
• Ability to work in a fast paced environment
• Knowledge of Standard Operating Procedures with Silver Service
• Managed guest requests and inquiries promptly and efficiently.
• Developed strong relationships with repeat guests to enhance satisfaction.
• Greeted guests and provided assistance upon their arrival. Owner/ Operator, 01/1993 - 06/2014
TJs Diner/A Gourmets Delight Catering – Concord, NC
• Founded and operated a successful diner and catering service, managing all aspects of the business from concept to daily operations.
• Developed a diverse menu featuring high-quality, locally sourced ingredients, catering to various customers preferences and dietary needs.
• Oversaw financial management, including budgeting, price strategies, and cost control, ensuring profitability and sustainable growth.
• Established and maintained relationships with vendors, suppliers and local businesses.
• Implemented effective marketing strategies, including social media.
• Coordinated catering events, including corporate functions, weddings and private parties, ensuring seamless execution and customer satisfaction.
• Strong leadership and management abilities
• Excellent culinary skills and knowledge of food safety standards
• Proficient in financial management and business operations
• Exceptional customer service and communication skills
• Ability to adapt to changing market trends and customer preference Home Manager/Nanny, 09/2010 - 12/2012
Private Residence – Mooresville, NC
• Provided comprehensive childcare, ensuring a safe and nurturing environment for the child while parent traveled.
• Assisted in budgeting, financial planning and execution of necessary payments for household expenses.
• Managed and collaborated with additional staff and service providers including cleaners and maintenance personnel.
• Planned and prepared meals, transportation to school, extracurricular activities. Scheduled all necessary doctor appointments for child wellbeing.
• Assisted with travel arrangements and logistics for family, ensuring all needs were met prior to the parents return.
Gate Service Agent & Flight Attendant, 08/2008 - 08/2010 US Airways & American Airlines – Charlotte, NC
• Supported emergency procedures by understanding safety protocols and equipment.
• Verified passenger identification documents such as passports, visas, driver's licenses, ensuring accuracy of information provided.
• Responded promptly to emergency situations according to established guidelines in order to ensure safety of passengers and crew members.
• Processed arrivals and departures of aircrafts, operated jet bridges for boarding and disembarking passengers.
• Provided customer service assistance to passengers in need of special services or accommodations.
• Actively monitored the plane interior environment throughout the duration of the flight for any irregularities that may require attention.
• Assisted with ticket counter duties such as printing boarding passes and providing general information about flights schedules.
• Ensured compliance with all applicable aviation regulations related to airport operations and security protocols.
EDUCATION AND TRAINING
Associate of Science: OR Surgical Tech, 06/1984 - 05/1985 Onondaga Community College - Syracuse, NY
CERTIFICATIONS
TABs Certification-Rules and Regulations
FAM 2015 FA training
Merchant Mariners Certification/Coast Guard Training CPR Certification
AED Certification
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