Multi-Unit Restaurant Operations Director

TROY S. JACOBS

DIRECTOR OF OPERATIONS MULTI-UNIT RESTAURANT LEADERSHIP

Herndon, VA 541-***-**** ***********@*******.***

EXECUTIVE PROFILE

Senior multi-unit operations leader with 25+ years of leadership experience, including regional restaurant operations across full-service and quick-service environments. Directed 9 restaurant locations across Maryland and Virginia with responsibility for P&L performance, controllable costs, guest experience, staffing, training, retention, and leadership development. Known for improving operating discipline, developing managers, strengthening service execution, and creating clear accountability across multiple locations.

CORE LEADERSHIP COMPETENCIES

Multi-Unit Restaurant Operations • P&L Management • Cost Control • Guest Experience • Leadership Development • Management Recruiting • Training & Retention • Performance Management • Operational Audits • Inventory Control • Strategic Execution

PROFESSIONAL EXPERIENCE

Department Supervisor The Home Depot 2021–2023

Helped develop and implement a newly created position designed to support district and regional leadership in improving performance across specific departments.

Led associates through a values-based approach centered on development, inspiration, respect, recognition, accountability, and customer service.

Supported departmental execution, associate development, inventory discipline, and consistent achievement of company expectations.

Owner / President Promised Land Services, LLC 2014–2020

Founded and led a landscaping and home-improvement company, directing day-to-day operations, customer relationships, staffing, financial performance, and business development.

Built the business through service quality, operational discipline, repeat customers, and referrals.

Successfully transitioned the business through a sale to a competitor.

Regional Operations Manager Best Buy 2009–2014

Directed daily operations for 8 retail locations across the Maryland/Virginia region with responsibility for P&L forecasting, accountability, and execution.

Recruited, hired, retained, coached, and developed store managers and associates to meet or exceed business objectives.

Strengthened customer service and sales performance by emphasizing relationship-based selling, problem solving, leadership accountability, and consistent execution.

Regional Operations Manager Darden Restaurants 2006–2009

Directed operations for 9 restaurant locations across Maryland and Virginia, spanning full-service and quick-service operations with responsibility for financial performance, operating execution, and guest experience.

Moved district controllable-performance ranking from the bottom third to the top third among 13 districts within one year.

Strengthened guest experience and associate retention through manager development, training, coaching, positive feedback, and clear leadership accountability.

District Manager Toys“R”Us 2002–2006

Managed daily operations for 4 Northern Virginia retail locations with P&L accountability and responsibility for customer service, management recruitment, loss prevention, and store execution.

Led store management teams and associates to meet or exceed forecasted operational and financial goals.

Store Manager MJ Designs 1998–2002

Managed daily store operations including merchandising, planograms, staffing, inventory controls, labor management, scheduling, and leadership execution.

Recognized twice as Manager of the Year for leadership and operating performance.

Manager Lone Star Steakhouse 1994–1998

Managed high-volume restaurant operations with responsibility for P&L controllables, guest service, staffing, training, retention, and health-code compliance.

Recognized as Manager of the Year for leadership and operating performance.

EDUCATION

University of Maryland Master of Business Administration (MBA), Concentration in Economics

MILITARY SERVICE

United States Army E-6 1988–1992 Desert Shield / Desert Storm Veteran Honorable Discharge

LEADERSHIP & RECOGNITION

Manager of the Year (3x): MJ Designs (2x) and Lone Star Steakhouse (1x)

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