Operations & People Leadership Program Manager

ANNTHIA TEAGUES

OPERATIONS & PEOPLE LEADERSHIP

Program Management • Performance Management • Compliance • Process Improvement

Independence, MO • 816-***-**** • ****************@*****.***

PROFESSIONAL PROFILE

Operations and program management leader with 10+ years of experience managing teams, workflows, performance, quality, compliance, and service delivery within complex, highly regulated environments. Experienced in staff supervision and development, recruiting and hiring, productivity monitoring, process improvement, problem resolution, and cross-functional coordination. Proven ability to manage competing operational priorities, identify performance gaps, implement practical solutions, and maintain accountability to organizational and regulatory standards.

CORE COMPETENCIES

People Leadership & Staff Development • Operations & Program Management • Performance Management • Productivity & KPI Monitoring • Quality Assurance • Process Improvement • Regulatory & Policy Compliance • Recruiting, Interviewing & Hiring • Workforce Coordination • Cross-Functional Collaboration • Stakeholder Management • Issue Resolution • Records & Document Management • Reporting • Scheduling & Prioritization • Microsoft Office • ADP • Electronic Records Systems

PROFESSIONAL EXPERIENCE

University Health Lakewood Medical Center Kansas City, MO 04/2024 – 07/2026

• Managed high-volume communications, records, follow-up activities, and complex service concerns while maintaining accuracy, discretion, and timely completion.

• Gathered and analyzed information from multiple sources to identify barriers, resolve problems, and support efficient service delivery.

• Coordinated across departments and external organizations, tracked outstanding items, and maintained accountability through completion.

• Managed competing priorities and deadlines while meeting documentation, confidentiality, quality, and service expectations.

Program Manager Heartland Center for Behavioral Change — Independence, MO 11/2015 – 10/2025

• Directed day-to-day program operations, including workflow coordination, scheduling, documentation processes, staff support, and competing operational priorities.

• Supervised and coached employees; monitored productivity, quality, timeliness, compliance, and overall performance expectations.

• Identified operational and performance barriers, developed practical solutions, and adjusted workflows to improve efficiency and service delivery.

• Recruited, interviewed, and hired 10+ employees and supported onboarding, training, development, and ongoing staff accountability.

• Applied organizational policies, regulatory requirements, confidentiality standards, and quality expectations to daily operations.

• Prepared reports, correspondence, and business documentation and maintained accurate records to support operational and compliance needs.

• Coordinated with internal teams and external stakeholders to resolve escalated issues, maintain continuity, and keep organizational priorities moving.

EDUCATION

Master’s Degree University of Missouri–Kansas City 05/2019

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