Protocol-Driven Medical Courier & Administrative Support

Kendra Kay Nichols

Denver Metro Area 919-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Meticulous and protocol-driven administrative professional with a natural aptitude for systematic adherence, quality production, and logistics. Proven track record of maintaining process compliance, handling sensitive data verification with extreme attention to detail, and executing tasks with high accuracy. Thrives in structured, and independent working environments, as well as in team dynamics. I efficiently handle challenges with quick thinking and adaptability. I am skilled in nurturing new and established relationships, and naturally embody a creative problem-solving mindset. I bring a dynamic approach and charismatic energy to every aspect of my work.

CORE STRENGTHS

● Naturally skilled at identifying non-compliance, verifying documentation, and catching minute clerical errors against established criteria.

● Proficient at evaluating complex data records, measuring completeness, and making swift, logical determinations based on set compliance rules.

● Deep understanding of structured workflows, strict chain-of-custody protocols, and standard operating procedures (SOPs).

● Over 25 years of customer service and client relations in many different capacities.

PROFESSIONAL EXPERIENCE

Medical Courier St. Joseph Hospital (Serving Good Samaritan, Platte Valley, & Lutheran Clinics) 2025 - Present

● Maintained absolute process compliance and strict chain-of-custody protocols through the continuous inspection of time-sensitive biological specimens, medical records, and pharmaceuticals.

● Navigated daily logistical workflows independently while adhering strictly to healthcare privacy standards (HIPAA) and biohazard safety regulations.

● Cooperates with multiple team members on a daily basis to ensure all clinics and patients are cared for in a timely manner, and clinic and lab expectations are met.

Independent Sales and Logistics Coordinator/Business Owner Self-Employed 2018 - 2025

● Oversaw complex document management, adhered to regulatory permits, contracts, and scheduling timelines to meet strict compliance standards.

● Eliminated data discrepancies within vendor invoices and inventory databases to audit order manifests and resolve clerical conflicts independently.

● Utilized advanced attention to detail to manage all backend administrative operations and maintain clean digital archiving systems.

● Conducted sales, site management, designs, order processing, and bookkeeping for all projects

Kitchen and Bath Designer / Sales / Management Independent Showroom and Home Depot 2006 - 2018

● Cultivated strong industry relationships

● Managed multiple projects and maintained high standards of customer service

● Worked closely with co-workers in a team environment, while also working independently with clients and administrative staff

● Managed a 5-person team in a corporate establishment

● Maintained high-performance sales, and routinely met goals

EDUCATION

Appalachian State University and Durham Tech, North Carolina September 2008 — January 2012

Master of Life's Curiosities (courses taken in Geology, Environmental Biology, Public Speaking, Personal Development, etc. No degree obtained) Boone, North Carolina and Durham, North Carolina

Associate of Applied Science (AAS) in Veterinary Technology, Colorado Graduated: 2004

Denver, Colorado

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