CISSP Infrastructure & Cybersecurity Engineer

Gary Owens

IT PROFESSIONAL INFRASTRUCTURE & SYSTEMS ADMINISTRATION CYBERSECURITY AUTOMATION

318-***-**** ***********@*****.*** Erie, Colorado www.linkedin.com/in/garyowensIT PROFESSIONAL SUMMARY

CISSP-certified IT leader with 20+ years of progressive experience across IT operations, infrastructure, systems administration, networking, cybersecurity, and customer-facing service delivery. Proven record of modernizing environments, strengthening security posture, leading technical teams, and automating manual processes out of existence. Combines hands-on technical depth with IT service management, project and vendor leadership, and clear communication with business stakeholders. Experienced supporting regulated organizations and translating technical constraints into decisions leadership can act on. TECHNICAL SKILLS

Cloud & Identity: Microsoft 365 administration, Microsoft Entra ID, Active Directory, Conditional Access, multifactor authentication, Intune / Endpoint Manager, group policy Infrastructure & Networking: Windows Server, VMware virtualization, LAN/WAN administration, structured cabling and site build-outs, VoIP, backup and disaster recovery, business continuity planning Security: Security controls and governance, risk management, endpoint protection (WatchGuard), security awareness training (KnowBe4), HIPAA / FERPA compliance awareness, incident response Automation & Scripting: PowerShell, Python (pandas), Excel automation, scripted reporting and ETL workflows, deployment packaging and remote configuration Applications & Service Management: eClinicalWorks v12, EPIC Resolute Hospital Billing, ITSM platform administration and customization, ITIL 4 service management, technical documentation Leadership: Team leadership and staff development, vendor and contract management, project planning and execution, budget and cost control, stakeholder communication PROFESSIONAL EXPERIENCE

PINNACLE FAMILY HEALTH, INC. Jul 2021 – Aug 2026

Information Technology Engineer West Monroe, LA

• Guided IT operations for a healthcare organization, including cybersecurity, infrastructure, business continuity, electronic health records, telecommunications, and end-user support.

• Lead administration and governance of Microsoft 365, Active Directory, Microsoft Entra ID, Intune/Endpoint Manager, Conditional Access, and multifactor authentication across the enterprise.

• Increased security, centralized administration, and reduced costs through a full Microsoft 365 implementation with automated remote endpoint configuration via Intune.

• Planned, installed, and managed the complete network and technology environment for a remodeled 26,000-square-foot medical facility, coordinating vendors and contractors from design through cutover.

• Built PowerShell and Python automation solutions, including a provider-performance reporting workflow that reduced a four-day monthly manual process to approximately 20 minutes.

• Develop technology standards, cloud strategy, security controls, and multi-year infrastructure roadmaps aligned to organizational priorities and regulatory requirements. HITECH COMPUTERS, LLC Sep 2019 – Jul 2021

Service Manager / Customer Success Manager Monroe, LA

• Led a 15–20 person service team across three locations, balancing technical delivery, staffing, customer success, and operational performance.

• Managed business operations, project execution, support escalations, and HR activities; customized the IT service management platform to standardize workflows and reporting.

• Served as primary customer-facing leader, translating business needs into practical technology solutions and driving cross-functional follow-through.

• Developed flexible-work programs that enabled remote operations and uninterrupted service delivery through the COVID-19 pandemic.

OCHSNER LSU HEALTH MONROE MEDICAL CENTER Jan 2008 – Jan 2019 EPIC Application Analyst I Technical Infrastructure Analyst II Monroe, LA

• Administered EPIC Resolute Hospital Billing in a Single Billing Office environment and supported multiple enterprise EHR go-live initiatives.

• Supervised daily operations of the Computer Services department, supporting enterprise infrastructure and clinical technology services.

• Consolidated physical server environments using VMware, improving infrastructure efficiency, manageability, and recovery capability.

• Managed a hospital-wide site survey supporting a major VoIP upgrade across the entire campus. CERTIFICATIONS

Certified Information Systems Security Professional (CISSP), ISC2 Certified in Cybersecurity (CC), ISC2

ITIL 4 Foundation — IT Service Management

EDUCATION

Bachelor of Business Administration, Computer Information Systems University of Louisiana at Monroe, Monroe, Louisiana

Contact this candidate