Compliance & Administrative Customer Service Specialist

Marlina Watts

San Antonio, Texas 210-***-**** **********@*****.***

Professional Summary

Experienced Administrative and Customer Service Professional with a strong background supporting high-volume client service operations, financial processing, and compliance-focused environments within higher education, consulting, and aviation industries. Skilled at managing time-sensitive requests, maintaining data accuracy, and coordinating complex workflows in fast-paced settings. Proficient in Salesforce, Workday, ADP, Banner, and other CRM and ERP systems. Recognized for exceptional communication, problem-solving, attention to detail, and delivering accurate, high-quality service to both internal and external stakeholders. . Core Competencies

Administrative Support • Customer Service • Program Coordination • Calendar & Travel Management • Data Entry & Data Management • Invoice Processing • Budget Support • Accounts Payable Support • Process Improvement • Stakeholder Communication • Event Coordination • Records Management • Compliance Support • Remote Collaboration • Problem Resolution • Time Management • Leadership • Adaptability

Technical Skills

Systems & Software

Salesforce • Workday • ADP • Banner • Sabre • ERP Systems • Canvas • KanTime • Webster • Ultipro Office & Collaboration Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint) • Google Workspace Administrative & Data Systems

Data Entry • Database Management • Document Management • Calendar Management • Travel Coordination • CRM Systems • Virtual Collaboration Tools

Financial & Accounting Support

Accounts Payable • Invoice Processing • Budget Tracking • Account Reconciliation • Financial Record Management Professional Experience

CDS in Texas - San Antonio, TX

Compliance Specialist June 2026- Present

● Conducted compliance audits and monitored business processes to ensure adherence to federal, state, and organizational regulations, policies, and quality standards.

● Developed, implemented, and maintained compliance policies, procedures, and standard operating procedures (SOPs), while providing compliance training and guidance to employees.

● Investigated compliance concerns, documented findings, performed risk assessments, and implemented corrective actions to mitigate risk and improve operational compliance.

● Prepared compliance reports and audit documentation while collaborating with Legal, HR, Finance, Operations, and cross-functional teams to support regulatory compliance and continuous process improvement. CLEAResult Consulting Inc. — San Antonio, TX

Program Coordinator Feb 2025 – Dec 2025

● Coordinated cross-functional communication between technicians, auditors, account managers, and clients to support successful program implementation.

● Implemented project tracking systems that improved workflow visibility and operational efficiency.

● Monitored key performance indicators (KPIs) and prepared reports to evaluate program performance and identify process improvements.

● Verified program documentation, maintained accurate records, and ensured compliance with program guidelines.

● Processed payments and financial documentation with 100% accuracy while maintaining regulatory compliance. University of Texas at San Antonio — San Antonio, TX Administrative Service Officer I Oct 2023 – Jan 2025

● Managed executive calendars, travel arrangements, meetings, and departmental communications for senior leadership.

● Maintained electronic filing systems, performed high-volume data entry, and ensured data accuracy across multiple databases.

● Processed invoices, reimbursements, and financial documentation while supporting budget tracking and financial reporting.

● Coordinated onboarding logistics, orientation activities, and training support for new employees.

● Assisted with records management, process improvements, and administrative operations to increase departmental efficiency.

Alamo Colleges District — San Antonio, TX

Administrative Assistant Aug 2021 – Oct 2023

● Supported executive leadership through calendar management, travel coordination, meeting logistics, and stakeholder communications.

● Implemented digital scheduling processes that reduced meeting conflicts and improved operational efficiency.

● Processed invoices, expense reimbursements, and financial records while supporting departmental budget activities.

● Coordinated institutional meetings and events with internal and external stakeholders. San Antonio College — San Antonio, TX

Administrative Assistant Oct 2018 – Aug 2021

● Provided administrative support for Student Conduct and Title IX case management.

● Maintained confidential records and documentation in compliance with institutional policies and regulatory requirements.

● Coordinated meetings, case documentation, and communications with students, faculty, and staff.

● Improved documentation processes, increasing record accuracy and administrative efficiency. Northeast Lakeview College — San Antonio, TX

Financial Aid Specialist May 2012 – Sep 2018

● Processed 500+ financial aid applications while ensuring compliance with federal and institutional regulations.

● Collaborated with multiple departments to streamline financial aid processes, reducing processing time by 20+ hours per month.

● Advised students on financial aid programs, improving application accuracy and completion rates.

● Managed financial disbursements, account reconciliations, and student records while maintaining regulatory compliance. Additional Experience

● IRS – Data Entry Clerk

● Career Point College – HR Administrative Assistant

● Alamo Colleges – HR Administrative Assistant

● Johnson Bros – Accounts Receivable / HR

● SAPD – Court Liaison Administrative Clerk

● Ruan Transportation – Data Analyst / Administrative Assistant

● Better Business Bureau – Business Relations Analyst

● Continental Airlines – Customer Service Supervisor

● Frontier Airlines – Lead Customer Service Representative Education

George Washington High School — San Francisco, CA

Certifications

Project Management • Business Administration & Corporate Management • Information Technology Management & Support • Medical Office & Billing/Coding • Legal & Paralegal Studies • Financial Accounting • Human Resource • Cyber Security Operations • Marketing Management

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