Customer Service & Sales Representative

ROSAURA VALDEZ

Hazleton, Pennsylvania

Phone: 848-***-**** Email: **************@*****.***

PROFESSIONAL SUMMARY

Customer service professional with experience at Nítido Gold and Cibao Plaza, providing excellent customer service, assisting customers with their needs, answering questions, and creating a positive shopping experience. Friendly, honest, and reliable, with strong communication and interpersonal skills. Experienced in sales, building relationships with customers, and handling customer concerns professionally and efficiently

SKILLS

● Customer Service

● Strong Communication Skills

● Problem Solving

● Client and Patient Interaction

● Handling Customer Concerns

● Sales and Product Assistance

● Organization and Attention to Detail

● Teamwork

● Fast Learner and Willing to Train

● Professional and Friendly Attitude

● Bilingual: Spanish and English

WORK EXPERIENCE

Customer Service Representative Cibao Plaza

Perth amboy, new Jersey

● Assisted customers with their phones and wireless service needs.

● Helped troubleshoot and resolve customer issues with their devices.

● Provided friendly and professional customer service in a fast-paced environment.

● Explained products and services clearly to customers.

● Built positive relationships with customers by listening to their concerns and finding helpful solutions.

● Developed strong communication and problem-solving skills through daily customer interactions.

Customer Service Representative NITIDOGOLD

Jewelry Store

Perth amboy, New Jersey

● Provided excellent customer service and assisted customers with their needs and questions.

● Helped create a welcoming and professional experience for customers.

● Answered questions and provided information about products.

● Maintained a positive attitude while working with different types of customers.

● Developed strong interpersonal and communication skills. EDUCATION

Perth Amboy High School

Perth Amboy, New Jersey

High School Diploma Graduated in 2025

ADDITIONAL INFORMATION

● Bilingual: Spanish and English

● Strong customer service and communication skills

● Sales and customer relationship experience

● Friendly, professional, and reliable

● Ability to work independently and as part of a team

● Comfortable assisting customers by phone and in person

● Strong problem-solving and multitasking skills

● Fast learner and adaptable to new systems and

procedures

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