BSA Investigations Analyst and Fraud Specialist
Resume:
JOSHUA
GREY
*********@*****.***
*** ** **** *****, ** 34475
Dynamic individual with hands-on experience in retail growth management, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. PROFESSIONAL SUMMARY
SKILLS
• AML compliance
• Enhanced due diligence
• Data analysis
• Problem-solving
• Excellent written communication
• Teamwork and collaboration
• Suspicious activity reporting
• Transaction monitoring
• Fraud detection
• Attention to detail
• Critical thinking
• Adaptability and flexibility
Taylor University
Online
Associate of Science: Allied Health
And Business
EDUCATION
First Federal Bank - BSA Investigations Analyst
Ocala, FL • 10/2017 - 09/2025
SunTrust - Branch Manager
Ocala, FL • 09/2004 - 07/2016
WORK HISTORY
Conducted comprehensive investigations into suspicious account behaviors and reported findings to management.
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Analyzed transaction data to identify potential fraudulent activities and mitigate risks.
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Performed transaction monitoring reviews to evaluate unusual or high-risk activity requiring escalation.
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Utilized advanced analytical tools to assess patterns and trends in financial transactions effectively.
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Documented investigation outcomes and developed comprehensive reports for regulatory compliance purposes.
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Trained junior analysts on investigative techniques and best practices for case assessments.
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Maintained strong communication channels with law enforcement agencies to address financial crime threats.
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Collaborated with cross-functional teams to enhance fraud detection protocols and improve investigation processes.
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Kept abreast of industry best practices and regulatory changes, ensuring compliance with evolving standards.
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Supported senior management by presenting detailed investigation results and recommending risk mitigation strategies.
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Established a strong reputation as a subject matter expert in BSA/AML regulations within the organization.
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Directed branch operations, ensuring compliance with regulatory standards and company policies.
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Led team of 20 associates, fostering a collaborative environment to achieve performance goals.
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Implemented strategic initiatives to enhance customer service and improve client satisfaction ratings.
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Analyzed financial reports to identify trends and drive operational improvements within the branch.
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Oversaw budget management, optimizing resource allocation to support branch profitability objectives.
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Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
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• Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
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Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
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Met deadlines by proactively managing individual and team tasks and streamlining processes.
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Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
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Attended multiple conferences with local law enforcement, state law enforcement, and the FBI which provided continuing education credits relating to crypto currency investigation, and global financial crime trends.
ACCOMPLISHMENTS
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