IT Manager & Cybersecurity Systems Administrator

William Bundy

Georgetown, OH ***** 215-***-**** **********@*****.***

PROFESSIONAL SUMMARY

IT Manager and Systems Administrator with 20+ years of experience leading enterprise IT Operations, IT Infrastructure, cybersecurity initiatives, risk management, project management, business continuity, disaster recovery, vendor management, network security, compliance, IT Governance and process improvement for multi-site support environments. Proven success managing IT budgets, vendor relationships, cloud migrations, Microsoft 365 environments, virtualization platforms, and network infrastructure for organizations with 75–100+ users across multiple locations. Strong background in strategic planning, process improvement, cybersecurity compliance, and cross-functional leadership.

SKILLS

•IT MANAGEMENT & OPERATIONS

IT Strategy • IT Operations • Infrastructure Management • IT Budget Management • Project Management • Vendor Management • Contract Management • Process Improvement • Change Management • Business Continuity

•INFRASTRUCTURE & CLOUD

Microsoft 365 • Windows Server • Linux • Active Directory • Group Policy • VMware • Hyper-V • Cloud Migration • Virtualization • LAN/WAN • Wi-Fi • SD-WAN

•NETWORK & SECURITY

Cisco • Cisco Meraki • Fortinet • Firewalls • VPN • VLAN • Endpoint Security • EDR • MFA • Vulnerability Management • Patch Management • Network Security

•CYBERSECURITY & COMPLIANCE

NIST • ITAR • SOX • Risk Management • Security Controls • Vulnerability Assessments • Disaster Recovery • Backup & Recovery • Security Awareness

•BUSINESS SYSTEMS

Sage 100 • CAT Squared • LIS • WooCommerce • Starship • Microsoft 365 • Miradore

•

WORK HISTORY

American Health Associates Systems Analyst Cincinnati, OH Aug 2024 - Present

•Support IT operations across laboratory and headquarters locations throughout Ohio, Kentucky, Indiana, Illinois, and Missouri.

• Administer Microsoft 365, MFA, Active Directory, Windows and Linux servers, Cisco network infrastructure, VPN connectivity, Miradore, and laboratory information systems.

•Manage IT support requests, prioritize incidents, troubleshoot complex hardware and software issues, and identify opportunities to reduce downtime and improve operational efficiency.

•Coordinate vendor support for Microsoft 365, laboratory information systems, printers, network circuits, and Internet connectivity.

•Support LAN/WAN, Wi-Fi, VPN, server, endpoint, and application infrastructure for multi-site operations.

•Implement and maintain endpoint security, EDR, antivirus, mobile device security, and email security controls.

•Perform vulnerability assessments, security patching, and system updates to improve infrastructure security and compliance.

•Develop and maintain IT procedures, technical documentation, workflows, and communications related to system changes, policies, and outages.

•Collaborate with IT teams to design, test, and deploy system enhancements and technology solutions aligned with business requirements.

•Train employees and leadership on IT procedures, support processes, and technology best practices.

CMPaula IT Manager Mason, OH Sept 2022 - Aug 2024

•Directed IT operations and technology strategy for a corporate office and four business entities supporting 100+ users.

•Managed annual IT budgets, technology investments, vendor relationships, managed service providers, software licensing, and infrastructure projects.

•Led infrastructure modernization initiatives including cloud migration, Microsoft 365 enhancements, ERP optimization, and VoIP modernization.

•Managed strategic projects including Webex phone system upgrades, Sage 100 upgrades, and Sage 100-WooCommerce integration.

•Managed third-party IT providers supporting infrastructure, business applications, network circuits, telecommunications, and technical services.

•Administered Fortinet firewalls and VPNs, network switches, Wi-Fi infrastructure, endpoint security, EDR solutions, and security camera systems.

•Managed Windows Server, Microsoft 365, Sage 100, Starship, Bitdefender, KnowBe4, NinjaOne, and related business-critical applications.

•Managed software licensing, renewals, compliance, and technology procurement across multiple business entities.

•Managed domain registrations, DNS records, SSL certificates, endpoint deployments, workstation configuration, and mobile devices.

•Coordinated employee onboarding and offboarding processes, including account provisioning, equipment deployment, and access management.

Luxfer Magtech IT Specialist Cincinnati, OH Sept 2021 – Sept 2022

•Strategic IT decision-maker for daily IT support and IT projects.

•Oversaw network infrastructure performance, aligning IT operations with ITAR and NIST security standards.

•Created and managed IT budget for yearly spend and projects.

•Manage server and file backups, including restoration as needed.

•Administer network security systems and endpoint security software.

•Configure, reconfigure, and deploy laptops, desktops, and mobile devices.

•Support and maintain conference room and AV technology.

•Coordinate with managed service provider for updates and automation.

•Monitor service levels, contract renewals, and billing accuracy.

Zwanenberg Food Group IT Manager Cincinnati, OH Oct 2013 – Sept 2021

•Directed IT operations and technology strategy for Cincinnati and Nashville locations supporting 100+ users.

•Managed IT budgets, technology projects, third-party vendors, service providers, software licensing, and infrastructure operations.

•Led multi-site SD-WAN implementation across three locations to modernize network connectivity and improve infrastructure reliability.

•Migrated Windows Server infrastructure to VMware-based cloud environments to modernize server operations and improve scalability.

•Led project upgrades and implementations involving Sage 100, CAT Squared ERP, Cisco Meraki switching, handheld devices, Darktrace email monitoring, and SentinelOne endpoint protection.

•Administered Active Directory, network switches, Wi-Fi infrastructure, security cameras, server infrastructure, backup systems, and endpoint security.

•Managed domain registrations, DNS, SSL certificates, software licensing, renewals, and compliance requirements.

•Coordinated managed service providers for infrastructure updates, automation, technical support, and service-level requirements.

•Managed employee onboarding and offboarding, user access, equipment deployment, and technology provisioning.

•Provided individual and group training on business applications, IT procedures, and technology best practices.

Sogeti Consultant Blue Ash, OH Aug 2011 - May 2012

•Designed and optimized server infrastructure within GE's ITIL framework supporting scalable, standardized system deployments for CSX transportation division..

•Managed hardware leasing agreements, contracts, invoicing, and procurement activities.

•Evaluated technology requirements and collaborated with IT leadership to align solutions with business objectives.

Pella Windows and Doors IT Manager Mason, OH Jul 2009 - Aug 2011

•Directed IT operations and technology services across four locations in three states supporting 75+ users.

•Managed infrastructure modernization projects including Windows Server-to-VMware cloud migration and corporate office relocation.

•Implemented Microsoft 365 to modernize email and collaboration capabilities.

•Managed handheld technology upgrades, printer leasing, vendors, and technology deployments.

•Coordinated infrastructure projects and business technology initiatives to support operational requirements.

Kautex Textron IT Site Manager Wilmington, OH Aug 2004 – Dec 2008

Maintained SOX compliance, strengthening security standards and process efficiency.

•Oversaw IT support operations, troubleshooting enterprise-wide systems and ensuring efficient user assistance. Maintained critical IT infrastructure, monitoring servers, network systems, and cybersecurity frameworks to prevent vulnerabilities.

•Managed user accounts, permissions, and access controls, reinforcing secure system operations.

EDUCATION

Kaplan University, Davenport

Jan 2011

B.S. degree, Information Technology

Davenport

University of Cincinnati, Batavia, OH

Jan 1996

A.S. degree, Information Technology

Batavia, OH

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