Customer Support/Service

LENA CECILIA XOAGUS

Remote Administrative Customer Support Operations Coordination

Okahandja, Namibia +264-**-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Organised and dependable administrative professional with experience in pharmacy administration, customer service, stock and inventory coordination, scheduling, logistics, reporting and team supervision.

Experienced in supporting daily operations, processing invoices and documentation, coordinating stock, assisting customers, maintaining accurate records and ensuring smooth administrative workflows.

Strong communication, organisational and problem-solving abilities, with experience working in fast-paced environments where accuracy, confidentiality and reliability are essential.

Seeking a remote Administrative Assistant, Virtual Assistant, Customer Support, Operations Support or Healthcare Administration position where I can contribute my practical administrative and customer-service experience to a distributed team.

CORE SKILLS

•Remote Administrative Support

•Customer Service & Client Communication

•Email & Telephone Communication

•Data Entry & Record Management

•Scheduling & Coordination

•Stock & Inventory Management

•Order Processing

•Invoice Processing

•Filing & Documentation

•Logistics Coordination

•Operational Reporting

•Team Coordination & Supervision

•Office Administration

•Problem Solving

•Confidential Information Handling

•Microsoft Office

PROFESSIONAL EXPERIENCE

MOTJARI PHARMACY

Administrative & Pharmacy Operations AssistantMay 2024 – Present

•Manage daily administrative functions within a busy pharmacy environment.

•Coordinate stock receiving, stock control and inventory activities.

•Process invoices, filing and general administrative documentation.

•Assist customers and provide front-desk support.

•Support the smooth day-to-day operation of the pharmacy.

•Maintain accurate records and assist with administrative follow-up.

•Work with sensitive customer and pharmacy-related information while maintaining confidentiality.

NAMIBIA STATISTICS AGENCY

Team Supervisor / Trainer — National Population & Housing Census2023

•Supervised field teams and coordinated daily work schedules.

•Trained enumerators on procedures and operational requirements.

•Monitored team activities and supported adherence to established procedures.

•Communicated with team members to resolve operational issues.

•Assisted with reporting and coordination of daily activities.

MINISTRY OF GENDER EQUALITY

Administrative Officer — Food Bank Logistics2017 – 2020

•Coordinated stock management and warehouse distribution activities.

•Prepared operational reports and maintained administrative records.

•Supervised logistics teams and coordinated daily activities.

•Supported distribution operations and inventory management.

•Assisted with general administrative and operational requirements.

EDUCATION

Grootfontein Secondary School — Grade 12 2005

Subjects included Biology, Geography, Mathematics, Physical Science, English and Afrikaans.

ADDITIONAL INFORMATION

Nationality: Namibian

Availability: One-month notice period

REMOTE WORK TARGETS

Administrative Assistant Virtual Assistant Customer Support Representative Customer Service Consultant Operations Assistant Healthcare Administration Pharmacy Administration Data Entry Order Processing Logistics Support

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