Logistics & Warehouse Operations Supervisor

Latricia Parks

LOGISTICS & WAREHOUSE LEADER

Memphis, TN ) 901-***-**** ***********@*****.***

Results-driven supervisor and HR professional with experience in workforce management, employee relations, onboarding, productivity tracking, and customer support. Skilled in conflict resolution, team leadership, timekeeping systems, and operational efficiency. Recognized for improving employee retention, supporting organizational goals, and maintaining strong working relationships with employees, contractors, and customers.

Career Highlights:

Improved new hire retention by 20%, through effective onboarding and employee support initiatives.

Oversaw workforce productivity tracking, and payroll processing for weekly and bi-weekly schedules.

Supported customer satisfaction by resolving workplace issues and operational conflicts effectively.

Skills & Expertise

●Workforce Upskilling

●Compliance Training

●Performance Metrics

●Team Leadership

●Conflict Resolution

●Workforce Scheduling

●Productivity Tracking

●Problem Solving

●Adult Learning Theory

●Process Standardization

●Continuous Improvement

Blended Learning

Professional Experience

Kuehne + Nagel, Inc. – Global Manufacturer company. 2022 – 2025

Supervisor – Olive Branch, MS

●Supervised daily operations while managing employees and contractors in a fast-paced production and logistics environment.

●Coordinated workflow assignments to ensure operational efficiency, productivity goals, and customer satisfaction standards were consistently met.

●Assisted employees, contractors, and customers with resolving workplace concerns, operational issues, and conflict resolution in a professional and timely manner.

●Processed weekly and bi-weekly employee payroll and timekeeping records using company systems while ensuring accuracy and compliance with company policies.

●Tracked employee productivity, attendance, and performance metrics to support operational reporting and workforce planning.

●Participated in recruiting activities including screening applications, interviewing candidates, and assisting management with hiring decisions.

●Created, organized, and monitored safety orientation processes for new employees to support workplace safety compliance and onboarding success.

●Supported leadership initiatives focused on improving employee morale, retention, teamwork, and overall operational performance.

●Maintained communication between management, employees, and customers to ensure smooth daily operations and issue resolution.

Syncreon – Integrated 3PL and 4PL logistics company. 2017 - 2022

Supervisor – Memphis, TN

●Oversaw employees and contractors in warehouse and logistics operations to maintain productivity, efficiency, and quality standards.

●Assisted with managing daily workflow operations and ensuring deadlines and production goals were achieved.

●Handled employee relations matters by addressing workplace concerns, resolving conflicts, and supporting positive team communication.

●Supported a safe and organized work environment by reinforcing workplace safety procedures and operational standards.

Adecco – Talent, technology and advisory company. 2011 – 2017

Human Resources Analyst – Memphis, TN

●Helped improve new hire retention rates by 20% through employee engagement, onboarding assistance, and responsive HR support.

●Maintained employee records and assisted with administrative HR functions to support department operations.

●Coordinated communication between employees, management, and HR staff to ensure accurate information flow and issue resolution.

●Supported recruiting and staffing functions by assisting with applicant coordination and employment processes.

Education

Shelby State Community College – 1989 Memphis, TN

Computer Technology

Additional Credentials

Tools & Technology: HRIS / Microsoft Office / ADP / Canva

Honors & Awards: Employee of the Month 2017 – Syncreon

Community Engagement: Dance Implementation Manager – Memphis City Schools

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