Data Entry & Administrative Assistant

DENA C. WRIGHT

Spartanburg, SC *****

864-***-**** • https://www.linkedin.com/in/dena-wright • ***********@*****.***

Professional recognized in:

Proven ability to efficiently handle multiple projects and meet deadlines while faced with a fast-paced environment and working under pressure.

Demonstrates a sense of urgency and ownership.

Works independently with strong organizational skills.

Consistently meets productivity metrics and standards.

Approaches projects with a positive energetic attitude and strong work ethic.

Good teamwork and interpersonal skills.

Key Strengths include:

Customer Service

Communication Skills

Project and Time Management

Typing and 10-key

Technical Skills: MS Office Suite (Word, Excel, Outlook), SAP, Datacor, Speedi, MicroStrategy, EDI, WMS, Maximo, Oracle - (Utilities Meter Data Management), DMS and various software packages specific to insurance industry.

PROFESSIONAL EXPERIENCE

Apexical, Inc., Spartanburg, SC 2023-2024

Customer Service Representative

Process new orders and invoices.

Manage Customer Service orders, questions, and revisions.

Answer telephones.

Enter export paperwork for orders going overseas.

Keep up with various reports.

Reebok, Spartanburg, SC 2023-2024

Compliance Temp – Contract Worker

Address updates in SAP S4 to assist the data management team.

Address verification in SAP S4 to assist with data cleansing update.

Monitor and maintain vendor chargebacks on weekly basis for reporting.

Duke Energy, Duncan, SC 2021-2023

Work Management Specialist – Contract Worker

Processing and Correcting Exception Orders that did not auto close.

Determining if information is mistyped or base information is wrong and knowing how to make corrections as needed.

Install and remove meters in SAP.

Emergency storm related support.

adidas Group, Spartanburg, SC 2004 – 2021

Order Integration Specialist (2020 – 2021)

Received Footlocker Banners orders that arrived in the EDI system, checked order accuracy, and placed into correct delivery block. Footlocker Banners among top 10 accounts with adidas. Volume: Average 27 million orders per month.

Provided order confirmations to Sales.

Efficiently used EDI to ensure orders were integrated timely and met cutoff requirements.

Account Specialist III (2005 – 2020)

Managed order profiles for various accounts by reviewing order accuracy, processing revisions and cancellations, analyzing and reporting account trends, and minimizing possible compliance violations.

Created and distributed weekly MicroStrategy reports to manage open orders, shipping windows, delivery blocks, and allocation while implementing account management.

Acted as liaison among account Buyers, Sales, and Warehouse to analyze and resolve issues, concerns, and problems.

CS Team Division Representative (2004 – 2005)

Assisted customers with questions regarding products or their account status with adidas.

Placed orders for and applied special discounts to college, high school, and university sports teams.

Quality Plating, Inc., Spartanburg, SC 2002 – 2003

Administrative Assistant

Brown & Brown Insurance Co., Spartanburg, SC 1991 – 2001

Customer Service/Claims Representative

EDUCATION 1988

Associate degree – Marketing Spartanburg Community College

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