Retail Store Manager & Security Professional
Resume:
Willy Herard
Orlando, FL *****
***.******@*****.***
Professional Summary
Versatile and results-driven store manager with 4 years of experience in retail and customer service. Proven track record in driving sales, managing inventory, and leading teams to exceed performance targets. Skilled in conflict management and communication, with a strong focus on creating positive customer experiences. Holds a Class D Security license and demonstrates expertise in security protocols and cash handling. Seeking to leverage sales and management skills in a dynamic sales role. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Allied Universal-Orlando, FL
October 2020 to June 2024
• patrol the property, secure entrances, and monitor surveillance cameras. They also respond to alarms, prevent losses, and detain trespassers
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
Security Guard
Securitas Security Services USA-Orlando, FL
January 2022 to July 2023
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Increased overall efficiency by implementing an electronic reporting system
• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras
• Implemented a comprehensive training program for new security personnel, ensuring adherence to company policies and procedures
• Served as a key point of contact for building management regarding security-related matters
• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
The Photographer/Sales Associate
colorvision international-Orlando, FL
October 2020 to March 2022
• Assisted professional photographers in setting up equipment and preparing shooting locations
• Managed and organized digital files, ensuring efficient workflow and easy access to images
• Collaborated with the photography team to brainstorm creative concepts for photo shoots
• Operated various cameras, lenses, and lighting equipment during on-location and studio shoots
• Retouched and edited photos using Adobe Photoshop to enhance image quality and aesthetics
• Assisted in the setup of props, backgrounds, and other elements for photo shoots Stocker
Walmart-Orlando, FL
February 2021 to June 2021
• Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Performed quality checks on incoming products to ensure they met company standards before stocking them
• Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
Box Office Agent/ Call Center Sales
Blue Man Group/ universal studios-Orlando, FL
August 2017 to April 2020
• Ticket distribution
• Office administration
• Filing and other office related duties
• Refunds and exchanges
• Provided exceptional customer service by greeting and assisting customers with their purchases
• Operated cash register accurately and efficiently, processing transactions quickly and ensuring correct change
• Handled returns and exchanges in a timely manner, resolving customer issues to their satisfaction
• Maintained a clean and organized checkout area, including restocking merchandise as needed
• Handled a high volume of inbound customer calls, averaging 25 calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Assisted customers with troubleshooting technical issues over the phone Floor Technician
Orlando Health-Orlando, FL
March 2017 to January 2019
• Cleaning: Sweep, mop, vacuum, and shampoo floors
• Maintaining: Strip, wax, buff, and polish floors
• Repairing: Remove stains, fill holes, and restore natural stone
• Equipment: Operate cleaning machines, maintain equipment and supplies, and report malfunctions
• Safety: Follow safety procedures, adhere to infection control standards, and promote a culture of safety Store Manager
Family Dollar-Miami, FL
March 2013 to June 2017
• Customer management: Handling customer complaints and questions, and ensuring a positive shopping experience
• Staff management: Recruiting, training, supervising, and appraising staff, as well as creating and distributing employee schedules
• Inventory control: Managing inventory levels, tracking purchase orders, and maintaining a supply chain
• Sales: Setting and meeting sales targets, and motivating staff to do so
• Budgeting: Managing budgets and maintaining financial records
• Compliance: Ensuring compliance with health and safety legislation
• Promotions: Preparing promotional materials and displays
• Communication: Communicating with customers and team members, both in person and over the phone
• Leadership: Inspiring and guiding employees, and creating a positive work environment
• Organization: Keeping the store operating efficiently, managing departments, and managing customer communications
Education
Associate in Arts (AA) in Arts
Miami Dade College - Miami, FL
July 2011 to October 2013
Skills
• Cash Handling
• Driving
• Cash handling
• Cleaning Experience
• Front desk
• Loss prevention
• Conflict management
• Hospitality
• Communication skills
• Store management
• Security
• Sales
• Front Desk
• Computer skills
• Basic math
• Phone etiquette
• Cash register
• Hotel experience
• Customer service
Certifications and Licenses
Class D Security
Guard Card
Pallet Jack Certification
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