Administrative Support & Customer Service Professional

Frances R. McMahon

Waynesville, OH • ****************@*****.*** • 513-***-****

Professional Summary

Detail-oriented administrative professional with 15+ years of experience providing exceptional customer service, managing complex administrative workflows, and coordinating cross-functional operations. Proven ability to serve as primary point of contact for internal teams and external clients while maintaining accuracy in high-volume documentation and data management. Proficient in Microsoft Office suite with strong organizational skills and demonstrated success in supporting executives, faculty, and customers across healthcare, education, and professional services environments. Core Competencies

Customer Service, Administrative Support, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Data Entry, Accounts Receivable, Accounts Payable, Calendar Management, Document Preparation, Meeting Coordination, Communication Skills, Organizational Skills, Time Management, Multitasking, Problem Solving, Attention to Detail, Confidentiality

Professional Experience

Receptionist

Gray Hurst Wealth Advisors, Blue Ash, OH Mar 2026 – Present

• Serve as primary point of contact for clients, managing phone inquiries and providing professional, timely responses to service requests

• Coordinate appointment scheduling and maintain organized calendar system ensuring efficient client flow

• Prepare and organize documentation for client meetings, ensuring accuracy and completeness of all required materials

• Digitize client documents through scanning and filing systems, maintaining accurate tracking and retrieval protocols

Administrative Assistant

Ohio Education Association, Troy, OH Jun 2025 – Jan 2026

• Provided administrative support to Region 4 Director and Labor Relations Coordinators, managing complex schedules and daily operations

• Processed expense vouchers and accounts payable transactions with high accuracy and attention to detail

• Coordinated multi-location meetings including venue selection and catering arrangements, ensuring seamless execution

• Supervised team of 5 administrative secretaries, delegating tasks and ensuring consistent service delivery across region

Executive Assistant

Ram Restoration, Moraine, OH Dec 2024 – Apr 2025

• Supported CEO and General Manager as central coordination point for executive operations and communication

• Managed meeting schedules, prepared accurate minutes, and tracked action items through completion

• Prepared and submitted detailed expense reports ensuring compliance and timely processing

• Coordinated full candidate interview lifecycle from scheduling through onboarding and offboarding processes

Administrative Assistant

Sinclair Community College, Dayton, OH May 2021 – Nov 2024

• Delivered administrative support to faculty, department chairperson, and students across 4-discipline academic unit

• Managed order processing for textbooks and coordinated faculty payroll documentation with accuracy

• Scheduled and coordinated meetings using both in-person and Zoom platforms, managing room assignments and changes

• Supported training initiatives and class scheduling logistics, resolving conflicts and communicating updates

Receptionist/Marketing Coordinator

Miracle Ear, Fairborn, OH 2020 – Present

• Manage daily office operations including customer service, supply inventory, and administrative functions

• Maintain appointment schedules for tests and product deliveries, ensuring on-time service and customer satisfaction

• Conduct proactive customer outreach calls to maintain relationships and identify opportunities for future service

• Generate and submit end-of-day, weekly, and monthly reports to corporate office, tracking performance metrics

Clerk II – HOTT Business Unit

Anthem, Mason, OH 2016 – 2020

• Processed global bundles through initial review and system entry, ensuring accurate data capture and workflow progression

• Verified and validated documentation, assigning appropriate codes and maintaining data integrity across multiple systems

• Performed high-volume data entry on pay hold spreadsheets for Facets and WGS platforms with attention to detail

• Managed mail distribution for HOTT team, coordinating timely delivery and tracking of critical documentation

Earlier Career

Multiple Organizations, Dayton Area, OH 2009 – 2016

• Delivered administrative support, accounts receivable/payable processing, customer service, and office coordination across healthcare, advertising, manufacturing, and dental practice environments Education

Associate of Applied Science, Business Management

Pennsylvania College of Technology

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