Office Administrator & Client Support Specialist

LISSA HUBBARD

WALNUT CREEK, CA ***** • 925-***-**** • **********@*******.***

Office Administrator

High-energy, organized, resourceful professional with extensive experience in office environment. Administrative skills include coordination, phones and customer service. Office skills include client needs assessment, contact management and follow-through. Experience generating customized solutions for clients. Strong aptitude for math, systems and transactions. Able to learn new software quickly and manage databases; proficient user of MS Office, Encompass, Citrix, and other proprietary or cloud-based platforms. Excellent communicator with interpersonal, consulting and project management skills. Detailed, collaborative and ethical. Accounts Receivable. Data analysis. Run and distribute various reports. Data Entry. SVP executive administrative support.

WORK HISTORY

Office Administrator 2012 Bank, Walnut Creek, CA

Maintain customer records. Respond to information inquiries. Review files to ensure complete. Analysis reports. Move files through processing. Respond to client questions. Clerical support. Registrations and enrollments. Prepares and distributes departmental reports related to client accounts. Evaluate data. Correspondence. Excellent customer service on the phone and during client visits. Communicates policies and benefit information. Processes applications and documents and responds to client inquiries. Payments, invoices and billing follow-up. Identifies problem accounts. Maintains files on all documentation. Monitor & track staff participation in required training, reading or action including compliance. Performs other related duties as assigned. Compliance process. Manage calendars, expense reports, invoices. Assist with phones, phone screening, oral contacts & communications, take phone messages.

Inside Sales & Service Representative 2008 – 2009

Wellpoint (Blue Cross), San Ramon, CA

Explained and advised potential clients on health & dental insurance products. PPO plans. Provide benefits & eligibility information. Open enrollment. Conduct intake questions by phone to determine whether clients’ application is within company guidelines. Enter and update potential client information into CRM. Claim follow-up. Follows up on accounts receivables with clients. Assists clients with billing questions. Review EOB with clients.

Health Sales & Service 2008-2008

State Farm Insurance, Concord CA

Sold health insurance policies and cross-sold products, such as long-term care providing 30% to 50% sales increases. Assisted as Sales Associate with health product knowledge. Called prospective clients offering health insurance. Resolve billing and claims issues. Process forms of payments, including cash, checks and credit cards. Mail client statements. Follows up on accounts receivables with clients and third-party payors, re-bills claim and initiates account correspondence or phone calls to clients. Reviews explanations of benefits.

Health Insurance Sales 2007-2008

Lee Insurance Services, Lafayette, CA

Followed up with clients, prepare proposals and provide information on plans. PPO, HMO. Provide ID cards. Determine eligibility. Conduct basic intake questions by phone to determine whether potential clients’ application is within company guidelines. Enter and update client information into CRM. Claim follow-up. Follows up on accounts receivables with clients. Assists clients with billing questions. Provide information to insurance carriers or clients regarding accounts. Advise and give assistance to patients regarding medical bills. Liaison between patients and their insurance companies.

Sr Office Analyst 2003 – 2005

Ameritech Mortgage, Walnut Creek, CA

Closed company leads and prepared estimates. Loan application processing. Gather documentation. Conduct intake questions by phone to determine whether clients’ cases are within company guidelines. Recruitment.

Office Administrator 2001 – 2003

Innovative Mortgage Solutions, Danville, CA

Increased closing ratios and productivity via tele sales. Loan processing. DU/LP submissions. Review AUS finding.

B.A., Psychology California State University East Bay

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