Community Manager & Licensed Texas Realtor

YESENIA HILL

COMMUNITY MANAGER TEXAS REAL ESTATE AGENT

***** ********** ***, *** *******, TX 78264 817-***-**** *********@*****.*** PROFESSIONAL SUMMARY

Experienced Community Manager and licensed Texas Real Estate Agent with a strong background in property operations, leasing, sales, team leadership, resident relations, compliance, budgeting, delinquency management, vendor coordination, and customer service. Proven ability to lead teams, resolve complex resident concerns, improve day-to-day operations, and support occupancy and revenue goals. CORE SKILLS

• Property & Community Management • Leasing & Resident Relations

• Team Leadership & Training • Delinquency & Collections

• Budget / NOI Support • Vendor & Maintenance Coordination

• Fair Housing & Compliance • Sales & Business Development

• OneSite / CRM Operations • Bilingual: English & Spanish PROFESSIONAL EXPERIENCE

Cornerstone at Overlook Community Manager June 2026 - Present

• Oversee daily operations of a conventional multifamily community, including leasing, resident relations, collections, maintenance coordination, vendor management, and team performance.

• Lead onsite staff, establish daily priorities, coach performance, and support consistent leasing and resident-service standards.

• Monitor delinquency, resident accounts, renewals, notices, move-ins, move-outs, transfers, and lease documentation.

• Coordinate maintenance workflow, make-ready activity, HVAC vendors, work-order priorities, and resident communication regarding repairs.

• Track leasing and CRM activity, occupancy efforts, invoices, purchase orders, and operational reporting while supporting NOI goals.

• Handle escalated resident concerns professionally and document account activity, agreements, incidents, and follow-up. San Juan Mission Villas Property Manager February 2026 - May 2026

• Managed operations for a 55+ LIHTC apartment community, including leasing, compliance, resident relations, delinquency, maintenance coordination, and file management.

• Reviewed resident files and compliance requirements, addressed occupancy needs, coordinated notices, and supported property inspections and vendor activity.

Renhill / Opportunity Home San Antonio Case Manager - Housing Specialist May 2025 - 2026

• Provided housing-focused case management and built relationships with program participants to support housing stability and self-sufficiency.

• Coordinated with service providers and property management, maintained documentation and reports, and assisted participants with individualized service goals.

Everise Customer Service Representative March 2025 - May 2025

• Reviewed and verified customer and claims information, resolved escalated concerns, and maintained accurate records while meeting productivity expectations.

Ross Dermatology Office Manager August 2024 - February 2025

• Supervised administrative operations, scheduling, customer service, records, supplies, and staff performance while maintaining office procedures and service standards.

Cavco Office Administrator & Home Sales Manager April 2024 - August 2024

• Managed office and sales functions, customer concerns, staff workflow, client files, housing-related documentation, and sales support. YES! Communities Community Manager January 2018 - April 2024

• Led community operations, leasing and sales, hiring, employee performance, resident/customer relations, billing, deposits, contracts, and property oversight.

• Recruited and supervised staff, supported sales goals, prepared leases and purchase documents, and coordinated with internal departments and vendors.

EDUCATION & CREDENTIALS

Palo Alto College - Associate of Science San Antonio, TX - December 2025 Champions School of Real Estate - Texas Real Estate License Texas - October 2022 Premier High School - High School Diploma Laredo, TX - June 2005

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