IT & Azure Network Security Support

HENRY BAMPOE

Zephyrhills, FL 727-***-**** ************@*****.***

PROFILE/HIGHLIGHTS

Military Veteran, IT professional recently certified with Microsoft Azure certifications. Demonstrated competency in operation of data networks, LAN switching technologies, IP routing technologies, network device and security and troubleshooting. Capable of managing multiple tasks in a high stress environment and very mission oriented.

EDUCATION

MyComputerCareer Information Technology Security and Administration Program March 2025

Certifications Earned: Microsoft Azure and Microsoft AI Azure Fundamentals

St. Petersburg College Associate of Arts December 2018

SKILLS

●Object component-oriented software

●System-level electrical design and integration

●Design process tool methodology

●Power systems

●Technical Support

●Wiring schematics

●Virus and Malware Prevention

●Security Best Practices

●Desktop and Laptop Installations

●Change management

●Computer imaging

●Help desk support

●Web Security

●Hardware and software installation

●Peripheral repair

●Install Microsoft Server 2019

PROFESSIONAL EXPERIENCE

Fidelity Information Service – Account Service Associate II April 2022 to Present

Providing excellent customer service to shareholders with various investment accounts including processing trades and maintaining their accounts during and after market hours using software such as FISTA and workflow systems

Providing online access support to clients using the FIS OLA system and assisting with quality control checks on processed items.

One-Main Financial- Customer Service Representative II April 2021 to March 2022

Utilized software such as Navigator, VDI, ISEIT and SNOW to assist clients with account questions including submitting tickets, online support, transactions and documents sent or received between the two parties throughout the life of the account

Provided great customer service with making credit card payments to their accounts through a JPI system

(IBS) April 2018 to March 2021

Provided excellent customer service to over 50 clients and account holders in 14 different banks and 6 credit unions on a daily basis maintaining exceptional client relationships

Operated software such as IBS and CMSE in a fast pace work environment to assist clients with account and transactions including balances, funds transfers and loans during and after business hours

Performed leadership role in the absence of supervisor ensuring new agents received clear information on proper banking policies and procedures

Troubleshoot issues with software applications to enable client access various accounts and given directives on how to keeps accounts secured

Conmed Linvatec- Customer Service September 2015 to April 2015 Facilitated appropriate selections of stock from inventory for distribution throughout departments

Effective time management skills exhibited by achieving hourly goals required by supervisor

Developed logic, reasoning, as well as following policies to identify the strength and weaknesses of alternative solutions, conclusions or approaches to problems related to company products

Hit Promotional Products- Printer February 2015 to September 2015

Fabricated designs in their right dimensions on plastics approved by customers

Consulted team members to convey appropriate information

Effectively processed customers’ requests

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