Remote Benefits Representative Candidate

Niang Sian Man (Nini)

***** *. **** *****, *****, OK 74128 918-***-**** **************.***@*******.*** Professional Summary

Versatile and detail-oriented Health Sciences scholar with proven experience across patient care, customer operations, and administrative management. Strong communicator adept at managing high-volume calls, optimizing daily workflows, and delivering empathetic bedside care in fast-paced medical environments.

Core Competencies

Healthcare & Clinical: Patient Care & Support, Vital Signs Monitoring, Medical Documentation, Empathetic Care

Customer Operations: Customer Service Excellence, CRM Systems, Conflict Resolution, Retention Strategies

Administrative Operations: Data Entry, Workflow Optimization, Strategic Scheduling, Time Management

Professional Experience

Personal Manager Self-Employed – Tulsa, OK

01/2020 – Present

Direct complex daily operations, multi-tasking priorities, and executive scheduling. Optimize administrative workflow systems to increase daily productivity and operational efficiency.

Resolve time-sensitive issues and coordinate cross-functional communication seamlessly. Customer Service Representative MCI

10/2024 – 12/2024

Managed 50–70 high-volume customer calls daily while maintaining a calm, solution-focused demeanor.

Maintained a 95%+ customer satisfaction rating through active listening and rapid conflict resolution.

Reduced repeat call volume by identifying root causes and delivering permanent first-contact solutions.

Documented all customer interactions accurately within corporate CRM systems to preserve data integrity.

Nurse Technician Saint Francis Hospital

01/2017 – 12/2019

Provided compassionate, high-quality bedside care for 15+ patients per shift in a high-volume hospital setting.

Monitored vital signs, documented patient status changes, and assisted clinical teams. Maintained strict clinical accuracy, patient empathy, and attention to detail in a fast-paced medical environment.

Education

Bachelor of Science in Health Sciences Grand Canyon University In Progress (Expected Graduation: May 2029) GPA: 3.08 High School Diploma Union High School

Graduated: May 2016 GPA: 3.69

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