Customer Service & Insurance Administrative Support
Resume:
DURDANA KURESHI
n **** Sevenpines Dr, Saint Louis, MO 63146
PROFESSIONAL SUMMARY
Accomplished and energetic Customer Service Professional with extensive experience in customer support, cashiering, insurance processes, and administrative services. Skilled in resolving customer concerns, managing inquiries, generating sales leads, and utilizing Microsoft Office tools for documentation, reporting, and presentations. Recognized for strong communication, stakeholder management, and team collaboration in fast-paced environments. CORE SKILLS
• Customer Service & Relationship Management • Product & Market Knowledge
• Problem Solving & Conflict Resolution • Cash Handling & Documentation Skills
• Sales Lead Generation • Microsoft Word, Excel, PowerPoint & Basic Computer Skills
• Stakeholder Management • Strong Written & Oral Communication
• Cooperative with Colleagues & Good Team Player • Social Perceptiveness & Active Listening
• Team Coordination & Judgment • Multi-tasking & Time Management WORK EXPERIENCE
AAA – Saint Louis, MO
Customer Service / Administrative Support (November 2022 – Present)
• Assist customers with membership services, roadside assistance, and inquiries.
• Manage administrative tasks using Microsoft Word, Excel, and PowerPoint.
• Prepare presentations and reports for internal teams and stakeholders.
• Demonstrate strong oral and written communication skills in daily interactions.
• Collaborate with stakeholders to improve customer service processes and resolve issues.
• Process claims and documentation accurately, ensuring compliance with company standards. Insurance Services – Saint Louis, MO
Questions Diagnostics for Underwriter Sales & Life Insurance Filing (2019 – October 2022)
• Supported underwriters by performing diagnostics, reviewing sales applications, and ensuring accuracy in documentation.
• Assisted members in filing life insurance policies and guided them through the process.
• Coordinated with internal teams and underwriters to resolve application discrepancies.
• Ensured compliance with insurance regulations and company standards. Home Depot – Saint Louis, MO
Customer Service Associate (April 2017 – October 2019)
• Assisted customers with purchases, returns, and service inquiries to ensure satisfaction.
• Managed incoming calls and resolved customer concerns with professionalism.
• Identified sales opportunities and generated leads for new customers.
• Collaborated with team members to achieve store performance goals. Olive Mart – Saint Louis, MO
Cashier / Sales Associate (April 2015 – April 2016)
• Processed transactions accurately using cash, debit, and credit systems.
• Delivered outstanding customer service and assisted with product selection.
• Maintained organized store displays to enhance customer experience.
• Resolved customer concerns promptly, ensuring repeat business. EDUCATION
Bachelor of Commerce (B.Com) – Graduated: April 2008
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