Customer Service, Data Entry Specialist
Resume:
CUSTOMER SERVICE /DATA ENTRY
JENNIFER
SAULTS
OBJECTIVE
My goal is to apply my creative abilities and customer skills to produce effective solutions that fulfill client requirements and surpass their expectations.
CONTACT
Jennifer Saults
********@*****.***
EDUCATION
Walter State Community College
Certified Pharmacy Technician
8/2010 – 5/2011
GPA 3.4
500 Davy Crockett Pkwy
Morristown, TN 37813
SKILLS
Pharmacy Technician
2 years experience (Retail)
Customer Service Agent
10+ years experience
Data Entry/ Order Entry
6+ years experience
Credit Card Fraud Auditor
3+ years experience
EXPERIENCE
CREDIT CARD FRAUD AUDITOR
ACT (Advanced Call Center Technologies)
06/2023 -Current
3035 Boones Creek Rd.
Johnson City, TN 37615
Credit Card Fraud Auditor Dispute Decisioning
Credit card fraud auditors play a crucial role in
naming unauthorized transactions and supporting
both financial institutions and customers in resolving disputes efficiently. The decisioning process is
structured to ensure fairness, accuracy, and
compliance with regulatory standards.
SHYFTOFF
Customer Service/ Tax Processor
Contract 1099 /work from home
10/2023 – 04/2024
Customer Service:
TurboTax provides multiple support channels to aid users. These include:
Live Chat and Phone Support: Available to guide you through any technical or tax-related queries.
TurboTax Live: Connecting with tax experts or CPAs for personalized advice and even full-service preparation. Factory work (various skills)
10+ years experience
JEWELRY TELEVISION
Customer Service Rep /Data Entry
08/2019 -03/2023
9600 Parkside Dr.
Knoxville, TN 37922
Customer Service and Data Entry Responsibilities
Order Processing:
Efficiently manage and process customer orders
placed during live TV broadcasts.
Ensure accuracy in capturing order details to maintain customer satisfaction.
SMOKEY MOUNTAIN KNIFE WORKS
CUSTOMER SERVICE REP/DATA ENTRY
10/2018 – 08/2019
2320 WINFIELD DUNN PKWY
SEVIERVILLE, TN 37876
Processed customer orders efficiently from catalog submissions, ensuring accuracy and prompt fulfillment. Managed customer accounts, kept up-to-date
records, and handled sensitive information with
confidentiality.
Provided excellent customer service by addressing
inquiries, resolving complaints, and ensuring customer satisfaction.
SYKES
CALL CENTER REPRESENTATIVE
06/2016 – 09/2017
2181W ANDREW JOHNSON HWY
MORRISTOWN, TN 37814
providing customer support for AT&T DIRECTV, focusing on taking orders, activating equipment, and
managing customer accounts
WALGREENS PHARMACY
04/2014 – 05/2016
PHARMACY TECHNICIAN
132 E BROADWAY BLVD
JEFFERSON CITY, TN 37760
Filling Prescriptions: Counting pills, measuring
medication, and labeling bottles accurately.
Customer Service: Assisting customers at the counter or on the phone, answering basic questions, and
handling transactions.
Inventory Management: Organizing, stocking, and
keeping track of medication supplies.
Processing Insurance: Entering insurance information and helping to resolve any issues with claims.
Maintaining Cleanliness: Keeping the pharmacy area clean and organized, while under supervision of the pharmacist
WILLIAMS TRAVEL CENTER
04/2010 – 05/2012
3624 ROY MESSER HWY
WHITE PINE, TN 37890
Providing menus, describing daily specials, and
answering any questions about ingredients,
preparation methods, or dietary concerns.
Taking Orders: Accurately recording food and
beverage orders, often using a notepad or digital
device, and confirming details to minimize errors. BAE SYSTEMS
511 MUNICIPAL DR.
JEFFERSON CITY, TN 37760
As a Sewing Machine Operator for a government
contract company specializing in the assembly of
Cavalier vests and rucksacks, your duties encompass a range of responsibilities to ensure the production of high-quality, durable gear. These duties include:
Operating Industrial Sewing Machines: Proficiently manage several types of heavy-duty sewing machines designed for assembling tactical gear
HR RACING / NASCAR CAFÉ
04/2002 – 10/2002
1425 HURLEY DR.
SEVIERVILLE, TN 37862
As a Server and Head Server at NASCAR Café, your
duties encompassed a range of responsibilities
focused on providing excellent customer service and ensuring smooth restaurant operations.
Server Duties:
Greeted and seated guests promptly, providing a
welcoming atmosphere.
Presented menus, answered questions about menu
items, and made recommendations.
Took accurate food and beverage orders, relaying
them efficiently to the kitchen and bar staff.
BOS AUTOMOTIVE
04/2002 – 10/2002
5968 COMMERCE BLVD.
MORRISTOWN, TN 37814
Duties and Responsibilities:
Assembled sunshades for a variety of automobile
models, ensuring adherence to BOS Automotive’s
quality and safety standards.
Operated and maintained assembly line equipment,
performing routine checks to guarantee optimal
functionality.
Conducted quality inspections on assembled
sunshades, identifying and addressing any defects or inconsistencies.
Contact this candidate