Trauma-Informed Recovery Support Specialist

DANIELLE BUCCACIO

Recovery Support Specialist • Peer Support • Crisis Intervention

PROFESSIONAL SUMMARY

Trauma-informed Recovery Support Specialist with 10+ years of experience in crisis response, substance use treatment, patient support, and high-volume healthcare operations. Skilled in de-escalation, safety monitoring, group facilitation, client engagement, and rapport-building with high-acuity populations. Combines clinical professionalism and lived experience to help clients navigate change, build stability, and work toward lasting wellness.

CORE STRENGTHS

Trauma-Informed Care • Crisis Intervention & De-escalation • Motivational Interviewing • Peer Recovery Support • Safety Monitoring (Q15/Q30/Q60) • Group Facilitation • Harm Reduction • Patient Observation & Documentation • Case Management Support • Rapport Building

PROFESSIONAL EXPERIENCE

Recovery Support Specialist Jan 2024 – Feb 2026

Charles River Recovery LLC — Weston, MA

• Responded to emergency codes and supported coordinated crisis response to protect client safety and well-being.

• Monitored client progress and communicated relevant observations to the treatment team.

• Facilitated structured peer groups that encouraged connection, accountability, and hope.

• Built trusting relationships through client engagement, advocacy, and strengths-based support.

• Used lived experience appropriately to offer practical encouragement and reinforce client goals.

Recovery Support Specialist Apr 2023 – Dec 2023

Recovery Centers of America — Danvers, MA

• Provided peer support and crisis intervention on a secure Section 35 women’s unit.

• Completed Q30 and Q60 safety rounds, identified concerns promptly, and maintained a safe environment.

• Partnered with the clinical team to support individualized care planning and client engagement.

• Provided grounding, emotional stabilization, and practical support during high-stress situations.

• Facilitated groups that reduced isolation and strengthened clients’ support networks.

Shift Lead Aug 2020 – Feb 2023

CVS Pharmacy — Newton, MA

• Supported operations across six CVS locations during COVID-19 staffing shortages.

• Supervised daily workflow, customer service, cash handling, scheduling, and inventory.

• Trained and mentored new team members while resolving customer concerns in a fast-paced setting.

Office Manager Mar 2011 – Jan 2017

The Physical Therapy Network — Dedham, MA

• Managed scheduling, billing coordination, patient communication, and day-to-day office operations for a high-volume clinic.

• Improved intake processes to support accuracy, efficiency, and a smoother patient experience.

• Served as a key contact for patients, staff, therapists, and insurance providers while coordinating complex schedules.

EDUCATION & CREDENTIALS

• Addictions Counselor Education Program (ACEP), certificate in progress — UMass Boston Jan 2024–Present

• Certified Clinical Medical Assistant (CCMA) — American Career Institute 2009–2010

• Licensed Cosmetologist — Blaine Beauty School 2006–2008

• High School Diploma, Honors — Newton South High School 2004–2008

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