IT Technical Support & Admin Coordination Assistant
Resume:
Arthur M. dela Cruz
Blk * Lot ** Phase *, Boston Heights Subdivision, Brgy. Toclong, Kawit, Cavite
************@*****.*** +63-915-***-****
Career Objective
To contribute meaningfully to a forward-thinking organization by applying my technical skills, expanding my knowledge, and sharing expertise while collaborating with others to achieve continuous growth and excellence.
Educational Background
Asian Institute of Computer Studies
Associate in Computer Technology
P. Noval St., España, Manila 2004 – 2006
Technical Skills
Advanced Computer Hardware Troubleshooting
Office 365
Networking (LAN/WAN)
Windows Server 2003 / 2008
FortiGate 60c VPN Firewall (Basic Knowledge)
SQL Server Management Studio
Active Directory Administration
Remote Support Tools: InteliAdmin, TeamViewer, GoToMyPC, Kaseya VSA
Ticketing Systems: ServiceNow, AssistMe
Professional Experience
Ayala Land Estates Inc.
Technical Support Associate
Nov 2022 – Present
Provide both remote and onsite support for end-users
Lead desktop and laptop deployment and OS/hardware rebuilds
Conduct IT policy orientation for new hires
Evaluate hardware and recommend upgrades or replacements
Install hardware/software for all IT assets
Maintain license and asset inventory
Handle procurement and renewal of IT assets and licenses
Supervise technical support team
Support hybrid meetings and events
Maintain IT Infrastructure for Cebu Office via remote and onsite
Monitor functionality of Baisala Weather Sensor System in Lio Airport in El Nido Palawan
Emerio Philippines Inc. (Assigned to Ayala Land Estates)
Technical Support Engineer
Nov 2020 – 2022
Delivered remote and onsite IT support
Oversaw device deployment and configuration
Conducted hardware/software installations
Managed IT asset and license inventory
Assisted new hire onboarding with IT policy orientation
Reason of leaving: Our client absove me and become a direct employee of Ayalaland Estates.
Knowledge Process Outsource
CIM/Deskside Support – Amkor Technology Philippines
Dec 2016 – Aug 2020
Supported CIM applications and terminal systems for multiple plants
Maintained and troubleshot barcode printers and machine connectors
Assisted with connector/printer server issues raised by NOC
Managed user/workstation enrollment in CIM via SQL
Facilitated application updates and database connectivity checks
Processed requests and incidents; conducted vulnerability assessments
Reason of leaving: Our client need to reduce man power and all of outsource employee under our team Is pulled out.
Veracity Synergy Solutions Inc.
Customer Support Lead / Technical Support Supervisor
Aug 2013 – Nov 2016
Supervised deployment and dispatch of field engineers
Evaluated issues and provided resolutions with rectification plans
Budgeted deployments across 5 regions
Delivered weekly/monthly customer support reports
Answered client calls and updated the support tracker
Conducted server/device vulnerability assessments
Reason of leaving: To grab the oportunity to go back to my IT field.
Proser Health Services Inc. – The Medical City Clinics
IT Engineer / Staff
July 2011 – May 2013
Provided onsite support for satellite clinics
Designed networks for hospital system rollouts
Managed Active Directory, biometric, and application servers
Led Bizbox hospital system implementations
Oversaw backups, desktop imaging, and static IP management
Deployed servers and maintained NAS storage
Reason of leaving: due to family concern.
Integra Solutions and Services Provider Inc.
L1 IT Engineer – Danasia Inc. / ANI Agri Nurture
Nov 2008 – Sept 2010
Installed and managed servers and licenses
Designed and implemented network cabling
Secured network connections and hardware
Supported ERP system (Fact Software) implementation
Migrated data and maintained web hosting and email services
Reason of leaving: end of contruct with our client
Character References
Angelika Marie Briones
HR&Admin Senior Associate, Ayala Land Estates Inc.
Paul L. Sagun
Co-Founder&COO, Integra Solutions and Services Provider Inc.
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