Customer Service & Accounts Support Specialist

ADITI SHARMA C: 647-***-**** E: ***************@*****.***

Brampton, Ontario

Profile

Customer service professional with 5 years of experience supporting clients, vendors, employees, and internal teams in a fast-paced transportation and accounting environment. Strong communicator with the ability to build positive relationships, identify customer needs and support business operations. Core Skills

• Customer service and client relationship management

• Handling inquiries by phone and email

• Complaint handling and issue resolution

• Account and payment support

• Invoice verification and order coordination

• Data entry and record maintenance

• Administrative and office support

Professional Experience

ACCOUNTS MANAGER LOAD KING TRANSPORT, ON July 2020 – April 2025

• Communicated professionally with customers, vendors, employees, and internal departments to address account, payment, invoice, and payroll-related inquiries.

• Built and maintained positive working relationships with clients and vendors through timely follow-up and accurate information.

• Responded to questions regarding invoices, payments, account balances, and transaction details while providing clear and helpful solutions.

• Investigated and resolved payment discrepancies by reviewing records, verifying transaction details, and preparing supporting documentation.

• Verified invoices for accuracy and completeness before processing payments, helping prevent billing errors and delays.

• Coordinated with accounting, HR, safety, and management teams to resolve issues efficiently and improve internal service.

• Maintained organized and up-to-date customer and vendor files, ensuring information was easily accessible and accurate.

• Followed up on outstanding payments and supported accounts receivable and accounts payable activities.

• Processed and monitored electronic fund transfers while ensuring payment information was complete and accurate.

• Prepared reports and maintained records in accordance with company procedures and regulatory requirements.

• Assisted with payroll and employee-related inquiries, working closely with HR and other departments to support timely issue resolution.

• Used accounting, CRM, and office software to update records, track transactions, prepare documentation, and support daily operations.

Education

Post-Graduate Diploma – Web Designing & Development LAMBTON COLLEGE, CANADA

2017 – 2019

Bachelor of Computer Application PANJAB UNIVERSITY, INDIA 2011 – 2014 Certification

Federal Income Tax H&R; BLOCK 2022

Technical Skills

Microsoft Office QuickBooks Salesforce CRM Sage 50 SAP FleetManager Data Entry Email and Telephone Communication Customer Account Management

Additional Strengths

• Professional and friendly communication style

• Patient and respectful approach to customer concerns

• Strong attention to detail

• Reliable follow-up and time management

• Ability to learn new products, systems, and procedures quickly.

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