Remote Medicare & Benefits Support Specialist

BRIA DAVIS

Houston, TX 469-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Results-driven HR, customer support, insurance, and operations professional with extensive experience supporting employees, members, customers, and business clients in remote and on-site environments. Skilled in benefits administration, employee support, payroll-related inquiries, customer account management, Medicare and health insurance services, CRM documentation, compliance, administrative operations, and high-volume call center performance. Recognized for professionalism, problem solving, confidentiality, and delivering exceptional customer experiences. CORE COMPETENCIES

HR Support • Benefits Administration • Employee Relations • Customer Service • Call Center Operations • Inbound/Outbound Calls • Medicare & Health Insurance • CRM Systems • Salesforce • Documentation • Data Entry • Compliance • Payroll Support • Account Resolution • Administrative Support • Microsoft Office

PROFESSIONAL EXPERIENCE

Cigna Healthcare – Benefits Support Coordinator / HR Associate (Remote) Oct 2025 – Jan 2026

• Provided support regarding benefits, eligibility, enrollment, and healthcare coverage.

• Handled high-volume inbound and outbound calls while maintaining HIPAA and compliance standards.

• Assisted with employee and member account updates, documentation, and issue resolution.

• Maintained accurate records within CRM systems and internal databases.

• Escalated complex concerns and coordinated with cross-functional departments.

• Protected confidential information and delivered professional customer service. UnitedHealthcare – Medicare Customer Support Representative (Remote) Sep 2025 – Dec 2025

• Assisted Medicare beneficiaries with plan information, enrollment, eligibility verification, and coverage questions.

• Provided professional phone support while adhering to CMS guidelines and company procedures.

• Documented customer interactions and maintained detailed case notes.

• Resolved member concerns and coordinated follow-up activities.

• Educated callers regarding available benefits and plan options.

• Maintained quality, productivity, and customer satisfaction standards. Connexion Point (Blue Cross Blue Shield Project) – Customer Analyst Support (Remote) Jul 2025 – Dec 2025

• Investigated and resolved customer inquiries related to benefits, claims, eligibility, billing, and coverage.

• Managed inbound and outbound communications while ensuring a positive customer experience.

• Updated customer accounts and maintained detailed documentation.

• Collaborated with internal teams to resolve escalated issues.

• Ensured compliance with privacy and quality standards.

• Supported retention efforts through effective communication and problem solving. Hallmark Financial Services – Operations Specialist Mar 2024 – Apr 2025

• Processed policy endorsements, renewals, cancellations, and account updates.

• Supported underwriting, compliance, and administrative operations.

• Maintained policy documentation and customer records within Salesforce.

• Assisted with billing reconciliation and operational reporting.

• Responded to customer and internal inquiries professionally and accurately.

• Supported high-volume workflows while maintaining data integrity and confidentiality. TTEC – Customer Service Representative / Insurance Support Specialist (Remote) Jan 2020

– Nov 2023

• Managed a high volume of inbound and outbound customer interactions daily.

• Assisted customers with account maintenance, policy information, eligibility questions, and service requests.

• Resolved customer concerns through research, active listening, and problem resolution.

• Documented interactions accurately within CRM systems and internal databases.

• Maintained compliance with company policies and regulatory requirements.

• Consistently met performance metrics related to quality assurance and customer satisfaction.

• Collaborated with supervisors and support teams to resolve escalated issues.

• Built strong customer relationships through professionalism and effective communication. Rice Village Suites – Administrative Coordinator Houston, TX 2017 – 2020

• Managed front desk operations for a professional office complex serving multiple businesses.

• Served as the primary point of contact for tenants, visitors, vendors, and external clients.

• Maintained office records, filing systems, correspondence, and business documentation.

• Managed building access, key inventory, and daily opening and closing procedures.

• Coordinated administrative requests and supported day-to-day business operations.

• Provided exceptional customer service while resolving client concerns and inquiries.

• Maintained a professional and organized environment for tenants and guests. Radio Killa Records – Recording Artist / Brand Representative 2017 – 2019

• Signed recording artist under Radio Killa Records founded by Grammy Award-winning producer The-Dream.

• Participated in artist development, branding initiatives, rehearsals, recording sessions, and promotional activities.

• Collaborated with producers, engineers, management teams, and entertainment professionals.

• Managed schedules, appearances, project deadlines, and professional communications.

• Represented the organization professionally during public engagements and industry events.

• Developed strong presentation, networking, communication, and relationship-building skills. CERTIFICATIONS

Active Texas Life & Health Insurance License

Multiple Non-Resident State Licenses

EDUCATION

High School Diploma

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