Restaurant & Operations Manager
Resume:
Tonia Collins
Crystal Beach, TX *****
**************@******.***
PROFESSIONAL SUMMARY
Experienced restaurant and operations manager with over 25 years of leadership, customer service, administrative, and financial management experience. Proven ability to lead teams, oversee daily operations, improve customer satisfaction, manage cash handling and inventory, and build productive work environments. Recognized for exceptional organizational skills, strong work ethic, and the ability to quickly learn new systems and responsibilities. Passionate about providing outstanding service while motivating employees to achieve company goals.
CORE QUALIFICATIONS
• Restaurant & Bar Management
• Team Leadership & Staff Development
• Customer Service Excellence
• Cash Handling & Financial Accountability
• Scheduling & Labor Management
• Inventory & Merchandise Control
• Conflict Resolution
• Office Administration
• Payroll & Bookkeeping
• Financial Aid Administration
• Compliance & Documentation
• Microsoft Office & Administrative Software
PROFESSIONAL EXPERIENCE
Nauti Beaver Hut
Restaurant Manager
May 2023 – Present
• Oversee all daily restaurant and bar operations.
• Supervise, coach, and support staff to maintain exceptional customer service.
• Create and manage weekly employee schedules.
• Handle cash management, deposits, and daily financial reconciliation.
• Monitor inventory levels and ensure merchandise is properly stocked.
• Assist with hiring, training, and employee performance.
• Resolve customer concerns professionally while maintaining a positive dining experience.
Ocean Grille
Assistant General Manager / Bar Manager / Bartender
May 2018 – September 2022
Promoted through several leadership roles including Server, Shift Manager, Bar Manager, and Assistant General Manager.
Responsibilities included:
• Managed front-of-house operations.
• Supervised restaurant and bar staff.
• Bartended while maintaining high customer satisfaction.
• Assisted with scheduling, inventory, ordering, and labor management.
• Ensured compliance with company policies and health regulations.
• Assisted in training and mentoring new employees.
Southeast Texas Career Institute – Silsbee, TX
Director of Financial Aid
March 2013 – August 2016
• Guided students through the financial aid application process.
• Assisted students with federal student loan applications.
• Maintained compliance with federal financial aid regulations.
• Prepared reports and documentation for audits and regulatory requirements.
• Provided exceptional student support throughout the enrollment process.
Private Caregiver
Caregiver
February 2011 – March 2013
• Provided compassionate daily care for an elderly client.
• Assisted with personal care, companionship, meal preparation, and housekeeping.
• Maintained a safe, clean, and comfortable home environment.
Texas Careers – Beaumont, TX
Financial Aid Representative
March 2005 – November 2007
• Assisted students in securing financial aid and student loans.
• Processed financial documentation accurately.
• Performed administrative and office support duties.
• Maintained confidential student records.
Best Value Inn – Beaumont, TX
Front Desk Clerk
December 2004 – March 2005
• Delivered excellent customer service to hotel guests.
• Managed reservations and guest check-in/check-out.
• Operated multi-line telephone system.
• Assisted with daily office operations.
First Time Automotive
Co-Owner / Office Manager (Part-Time)
September 2001 – November 2003
• Managed bookkeeping, payroll, and accounts payable.
• Prepared repair orders and maintained business records.
• Assisted with daily business operations.
Jim Walter Homes – Beaumont, TX
Administrative Assistant
January 2002 – May 2003
• Processed invoices and contractor payments.
• Prepared checks and work orders.
• Assisted the sales department with new home documentation.
West Brook High School – Beaumont, TX
Counselor’s Secretary
August 1996 – November 2001
• Prepared recommendation letters and graduation documents.
• Ordered office supplies and maintained records.
• Coordinated graduation and awards ceremony documentation.
• Managed diploma orders and proofreading.
Lipman & Lipman, Inc. – Immokalee, FL
Head Payroll Clerk
October 1987 – May 1991
• Processed payroll for employees.
• Prepared weekly, monthly, and annual payroll reports.
• Balanced payroll records and ensured accuracy.
Immokalee Inn / Legacy Restaurant – Immokalee, FL
Front Desk Clerk / Hostess / Cashier
April 1985 – January 1987
• Managed hotel front desk operations.
• Performed nightly deposits.
• Answered multi-line phone system.
• Seated restaurant guests and operated cash register.
PROFESSIONAL STRENGTHS
• Proven leader who motivates teams through respect and accountability.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational ability.
• Dependable, adaptable, and able to thrive in fast-paced environments.
• Dedicated to delivering exceptional customer experiences.
• Quick learner with a commitment to continuous growth and professional development.
REFERENCES
Professional references available upon request.
Contact this candidate