Customer Support & Data Analyst
Resume:
Miranda Burson
Customer Support & Data Analyst
Castle Rock, WA 98611
*********@*****.***
Professional Summary
Detail-oriented and tech-savvy professional with 10+ years of administrative, data entry, and customer support experience, including remote work. Proven ability to manage large volumes of information with exceptional accuracy, maintain organized digital filing systems, and ensure data integrity. Strong technical aptitude with spreadsheets, CRM tools, claims processing, and virtual communication systems.
Core Competencies
Data Entry & Database Management
Data Accuracy & Quality Control
Microsoft Excel & Google Sheets
CRM & Information Management Systems
Document Preparation & Digital Filing
Remote Communication (Email, Chat, Video)
Time Management & Multi-Tasking
Technical Troubleshooting & Process Improvement
Professional Experience
Childcare Director / Owner — Busy Bees Childcare (Dec 2021 – Jun 2025)
• Maintained detailed client records and logs with 100% accuracy.
• Ensured compliance with state documentation standards.
• Managed spreadsheets for enrollment, scheduling, and inventory.
• Improved workflow systems for efficiency.
Remote Customer Service/Claims Representative — US Bank, Western Exterminator, Providence Health Plans (Apr 2021 – Dec 2021)
• Processed high volumes of correspondence and updated databases.
• Resolved data discrepancies through collaboration and verification.
• Assisted users with platform navigation and troubleshooting.
• Processed and analyzed medical claims for accuracy and completeness. Customer Service Associate — Various Companies (Oct 2012 – Mar 2020)
• Entered customer and transactional data into POS and inventory systems.
• Maintained error-free logs and documentation.
• Trained new staff on system usage and protocols
EDUCATION
GED obtained in 2013 from Mount Hood Community College Early Childhood Education Stackable Certificates obtained in 2023 Technical Skills
Microsoft Excel • Google Sheets • CRM Systems • Data Entry Platforms • Email
& Calendar Management • File Organization • Zoom • Microsoft Teams
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