Administrative Assistant and Office Manager

PHYLLIS LEWIS

***** ***** *** **. 314-***-****

*******@*****.***

EXPERIENCE

*/*/****-*/**/2026

ADMINISTRATIVE ASSISTANT-Black Jack City Hall. Reviewed applications to issue rental permits for athletic fields, pavilions, quarterly on-street parking, building usage, garage sales, and occupancy permits; maintained files or records for documentation, including scanning and indexing. Scheduled initial or re-inspections for residential and commercial properties. Logged and assigned all complaints in Excel. Used QuickBooks for recording cash, money order, or credit card transactions paid in person or online, including the fees for business licenses and penalties; sent false alarm letters to residents/businesses referring those correspondences who had not complied with the city’s prosecuting attorney’s office for court. Verified information through AXS and STL County real estate site to verify non-resident name through leads from local utility; managed LED Marquee messages. Ordered office supplies, distributed mail, answered phone. Set up meeting room for Parks and Recreation Board; transcribed their handwritten minutes from their secretary and emailed packets to each member. Reviewed sewer lateral application against check sheet before referring to public works for processing. Worked voice mail messages, let public works office know of deliveries.

3/2024-5/2024

SUBSTITUTE/LEAD TEACHER-Kipp Wisdom Academy Charter School. Classroom teacher for 2nd grade general ed. students. Took classroom attendance, followed school guidelines for classroom management for student behavior, followed teacher/ administrative lesson plans, took class to specials, assemblies, lunch, and served as lunchroom supervisor. Coordinated with other 2nd grade teachers for support and clarification when needed.

8/2020-8/2021

OFFICE MANAGER-MCCLUER NORTH HIGH SCHOOL

Assistant to building principal. Excellent oral, telephone, and written communication and people skills. Accomplished in planning, organizing, and understanding details of given assignments. Positive, self-motivated in resolving current and potential issues; supervised office staff professionals’ time and attendance. Compiled reports for legitimacy/accuracy, sharing reports for the principal’s signature before submitting to payroll. Liaison for the main office between schools, staff, parents, and the public. Assisted staff and students with knowledge about the school’s activities. Had access to the principal’s calendar to track his whereabouts. Processed weekly reports accurately within the time frame, including reports to payroll verifying staff attendance, in-house teacher sub pays, inventoried, ordered, controlled, and disbursed supplies for admin support staff; also entrusted with codes to the main office vault. Distributed correspondence to department heads, as well as staff’s mailboxes, notified appropriate staff members, and coordinated deliveries arriving at the school. Created a rotational work schedule for support staff during COVID as needed, filling in when short-staffed on in-office workdays. Kept up with the maintenance of copy machines, including calling companies for service. Took minutes at staff meetings, prepared conference room for principal meetings, arranged interviews for teacher positions for the principal, made arrangements/coordinated after-school events. Daily and timely coordination of substitutes to fill teacher absences, whether filled in-house or with outside staff. Authenticated in-house teachers entitled to sub pay; afterwards, submitted these reports to payroll for teacher staff sub payment. Made adjustments in Frontline systems for teachers’ leave and absences. Prepared packets for outside teacher subs (student roster, access to links for lessons, etc.). Made announcements over PA systems, manually manned school bells to reflect times for dismissal during testing or if bells were not functioning. Can lead or serve as a vital team member. I worked in several internal systems: to order building supplies from the warehouse and to update building staff names, positions, rooms, and extensions in the Hazelwood District Directory. Created an in-house directory with the same vital information. Ordered administrators' business cards. Coordinated with security to come to the building for staff at designated times to get new badges that also gave access to the building. Attended training. Created and sent out emails to Universities during teacher recruitment under the direction of the principal with vital information for future contact for employment. My voice is on a school recording for prompting calls to reach the appropriate office.

08/2019 – 08/2020

RESOURCE TEACHER, Special School District

Filled (long-term sub) position. I took on extra responsibilities, without supervision, organized, planned, collaborated, and determined how to service the students’ resource needs. New to the building, the staff, the students, and the resource department, I remained positive and adapted to scope out the duties of the position. I found ways to consistently provide daily services to students. Wrote grades, gave input for teacher conferences.

8/2001– 8/2020

PARAPROFESSIONAL, SPECIAL SCHOOL DISTRICT

Assisted teacher in administering lesson plans and subbed in teacher’s absences for short-term and long-term assignments (special education). Responsible for attendance, established and maintained individual student portfolios and files. Entered grades, wrote summative for students’ progress reports, furnished verbal information to area coordinator for individual educational planning meetings. Spoke with parents and sat on interviewing panels hiring teachers for intervention programs for students with mental challenges.

8/1999 (ENDED)

SERVICE REPRESENTATIVE- SOCIAL SECURITY ADMINISTRATION

As an employee for the government, I have interacted with the public in rural, urban, and suburban areas. Including foreign individuals. Contacts were one-on-one, over the phone, and through a call center. SOP were applied to all situations to allow people’s benefits, social security cards for work or non-work, deny or approve benefits and resolve issues, including overpayments. My duties have included being in charge of payroll. I was accomplished with our intranet to read records, codes, implement actions to adjudicate claims for the approval or denial of benefits, appropriate social security cards, and initiate actions to payment centers.

EDUCATION/TRAINING

Fontbonne University

05/2007 BS SPECIAL EDUCATION-CROSS CATEGORICAL

5/2017 MA EDUCATION

Special Education Mild-Moderate Disabilities Certification

SKILLS

Computer skills (Microsoft)

Positive

Interpersonal skills

Self-motivated

Creative

Organized

Team-oriented

ACTIVITIES

Volunteer- Laumeier Art Festival, adopted a child through, participated in City clean-up St. Louis, MO 2025 tornado, Uhuru Bakery & Café grand opening, 4th of July VP celebration, tutor for the Youth Learning Center, Neighborhood Watch Captain, Area Leadership Team, Girls on the Run, Youth in training teacher at Shalom Church, tutored on Wednesdays before church service, blood donor, captain neighborhood clean-up, volunteer St. Louis County Winter Wonderland, Faith Church: Faith Church Cares, Leader for Kids Summer Camp, Greeter Team, Events Team, USO, Cardinal Care,

ORGANIZATIONS

Retired US Naval Reserves

Army Reserves

Lambda Pi Theta

International Society of Female Professionals

Compassion Child Sponsor

Sierra Club

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