Remote Customer Service & Dispatcher Professional

Wanda Henderson

Customer Service Professional with experience in Dispatching, as well. I have experience in Government, Intermodal, and Medical Fields

St. Louis, MO 63116 +1-314-***-**** *************@*****.*** Professional summary

Versatile professional with experience in customer service. Skilled in resolving customer issues, and dispatching critical resources. Proficient in Microsoft Word. With a proven ability to train new staff and manage high-pressure situations while ensuring compliance with policies and regulations. Authorized to work in the US for any employer

Work experience

Customer Service/Dispatcher

TForce Logistics Inc. 1866 Craigshire Rd, Maryland Height, MO 63148 October 2014 to August 2026

• Assisting vendors and drivers completing scheduled routes and ensuring they shipped out to the correct labs with the correct airbill recorded by end of day.

• Entering orders for customers, calling them out to the vendor and ensuring they picked up and delivered to the designated facility and/or patient.

• Alerting the Account Mangers of any problems with a route or order that might not ship out or deliver on time. Also, alerting the customer of an order running late so they could communicate that to the patient or facility.

• Ensuring routes/orders were closed out by end of day. Tracking the airbills to see that they were tracking to make it on time to the labs by the next day, and reporting any late shipments to the overnight crew to enter in their reports to our customers.

• Assisting drivers in correcting their apps to allow them to transmit data to our office.

• I worked Saturday's becuase they needed an experienced person in the morning to handle the heavy call volume and finish calling out the additional stops on weekend routes that were called in. Acitvating or canceling routes to make the work correct for the day.

Aging Insurance Claims Rep

Medtech Ballwin, MO

December 2012 to October 2014

• Answered customer calls, providing timely assistance and support

• Corrected customer claims and billed insurance companies, reducing claim errors

• Contacted insurance companies to ascertain reasons for unpaid claims, expediting resolution

• Filed claims online with Medicare and Medicaid, ensuring compliance and timely processing CONTROL ROOM OPERATOR

URS Corporation St. Louis, MO

April 2011 to November 2012

• Completed daily reports using Microsoft Word and Excel, ensuring accurate record-keeping

• Dispatched Motorist Assist Units, improving response times for roadside incidents

• Monitored closed circuit camera system to enhance facility security and incident detection

• Resolved and documented customer complaints, increasing customer satisfaction

• Performed equipment checks and documented failures, supporting operational reliability

• Programmed Message Boards with current information, improving public communication CUSTOMER SERVICE ASSOCIATE

Soft Surroundings St. Louis, MO

August 2010 to March 2011

• Entered customer orders accurately, ensuring timely processing and fulfillment

• Resolved and documented customer complaints, enhancing customer retention

• Applied corporate-approved up-sale and cross-sale techniques, increasing average order value INTERMODAL COORDINATOR

The Hub Group St. Louis, MO

March 2006 to July 2007

• Tracked customer freight using railroad Internet websites, ensuring real-time updates

• Ensured pick up or delivery of customer freight to or from rail hubs, maintaining schedule adherence

• Communicated with customers and trucking companies to obtain pick up or delivery dates, improving coordination

• Ensured all HAZMAT and export loads had necessary documentation, supporting regulatory compliance

• Facilitated more efficient lanes of travel for customer freight, optimizing delivery routes

• Communicated with Customer Service Team to resolve customer complaints, improving service quality Communications Specialist II

St. Louis Police Department St. Louis, MO

September 1990 to February 2006

• Answered 9-1-1 line and entered call reports for dispatch, ensuring rapid emergency response

• Transferred callers to other emergency agencies and jurisdictions, streamlining communication

• Directed callers to other city agencies when appropriate, improving resource allocation

• Processed information using REJIS, MULES, NCIC and DOR applications, maintaining data accuracy

• Dispatched call reports to officers and updated assignments until completed, supporting field operations

• Followed policies and procedures set forth by the St. Louis Police Department, ensuring compliance

• Understood and adhered to all city and state laws, maintaining legal and ethical standards

• Trained new dispatchers and served as acting Supervisor when required, supporting team development Education

Medical Assisting/ Customer Service Agent (Training program) Unempolyment Program St. Louis, MO

January 2009 to May 2009

G.E.D.

St. Louis Community College

Skills

Medicare and Medicaid Billing Dispatch Operations TSA Qualified Worked on multiple applications during my years of employment. Mostly proprietary. Additional information

SKILLS SECTION

Technical terminology

Legal terminology

G.E.D.

15 plus years experience

Type 80 wpm

Excellent phone and e-mail etiquette

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