Remote Logistics Coordinator & Dispatch Specialist

Jayne Phillips

Logistics Coordinator/Residential Recovery Support

Garfield Heights, OH 44125 +1-330-***-**** ************@*******.***

Professional Summary

Detail orientated logistics professional with extensive experience in freight coordination, dispatch, shipment tracking, delivery support and transportation operations. Proven background in carrier communication, freight rate negotiation, documentation, and regional logistics support. Strong administrative skills, customer service and problem solving skills with the ability to manage fast-paced operations and maintain accurate records.

Willing to relocate: Anywhere

Work Experience

Residential Assistant

Hilltop/Armada Recovery Akron, OH April 2023 to September 2025

•Provided overnight support and emotional guidance to residents with substance use and mental health challenges.

•Utilized peer recovery experience to engage and motivate clients in their recovery journey.

•Assisted with crisis intervention and de-escalation, ensuring a safe and supportive environment.

•Maintained accurate, confidential documentation of client progress and services provided.

•Supported clients in developing life skills and connecting to community resources for ongoing recovery.

•Collaborated with healthcare staff to coordinate care and uphold behavioral health standards.

Logistics Coordinator/Specialist

Laser Expedited Transportation Streetsboro, OH

January 2018 to December 2022

•Coordinated and scheduled activities, demonstrating strong organizational and record-keeping skills.

•Maintained accurate documentation and collaborated with team members to ensure smooth operations.

Delivery Specialist

Arhaus Furniture Boston Heights, OH

January 2018 to December 2018

•Entered and maintained delivery documentation, ensuring accuracy and compliance.

•Communicated effectively with customers regarding delivery schedules and service updates.

Dispatch Supervisor

Team One Logistics Cuyahoga Falls, OH January 2016 to December 2017

*Tracked and maintained UPS Freight for outbound and inbound shipments to wholesale automotive customers.

*Provided administrative duties and dispatched highway freight deliveries.

*Managed logistics operations for the northeastern region of the United States.

Freight Broker/Sales

Independent Agent Twinsburg, OH

January 1999 to December 2014

*Acted as liaison between customers and carriers, developing freight quotes and bid rates.

*Searched online freight boards to match available freight with carrier equipment.

*Posted available equipment for independent long-haul drivers and developed driver/carrier database.

*Tracked and maintained records per transportation regulations.

*Provided consignee pick-up and customer delivery confirmations using freight dispatch software.

*Dispatched freight to carriers/drivers after confirming shipment policies, rates, and fees.

Education

General Studies (A. A.)

Stark State Canton, OH

April 2010 to May 2011

Business Administration (Vocational)

Brecksville Vocational School Brecksville, OH January 1985 to December 1986

Skills

Self-direction Microsoft Word Customer service Data collection Maintenance task scheduling

Microsoft Teams Attention to detail Multitasking Organizational skills Dispatching Order fulfillment Emergency scheduling Teamwork GPS Communicate Effectively Interpersonal communication Freight Dispatch Adaptability Problem-solving in high-pressure situations

Helpfulness Interpersonal skills Vendor relationship building Customer data entry Data entry Sales Microsoft Excel Logistics Freight forwarding logistics Administrative experience Microsoft Office Negotiation Multi-line phone systems Analysis skills Work ethic Microsoft

Outlook Flexibility Windows Dispatch software communication Freight rate negotiation

Languages

English

Additional Information

Authorized to work in the US for any employer

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