Inbound Sales & Customer Success Coach

John Carver Clegg

*** ******** ***** **, ****** Beach, NC 28468

910-***-**** **********@****.***

Professional Experience

Inbound Sales & Customer Success Coach

Veritas Sales Inc. / Nutra Cleanse — Remote

August 2020 – August 2026

• Supported customers and internal partners through high-volume inbound and follow-up communications by phone and email; clarified the reason for contact and owned the interaction end to end.

• Educated clients by explaining product and service benefits in plain language, answering questions up front, and reducing concerns with a specific next step instead of an open-ended reply.

• Captured accurate, complete CRM-style records the same day—reason for contact, status, commitments, and handoff notes—so any teammate or supervisor could continue without the client repeating themselves.

• Identified the correct plan of action for complicated or repeat situations; resolved what could be resolved on the first pass and routed true escalations to the right internal partner with a clean briefing.

• Followed through on not-ready contacts, missed appointments, and stalled issues until the client booked, declined, or received a different resource— protecting the relationship and service commitment.

• Coordinated next steps across sales and operations so timelines stayed intact after the call and client expectations were met or exceeded.

• Flagged recurring questions and satisfaction/dissatisfaction patterns so scripts and handling could improve; balanced several open items at once while meeting response-time and accuracy targets.

• Used Microsoft Word and Excel for notes, tracking, templates, and day-to-day documentation in a fast-paced queue.

B2B Sales Representative

Applied Sciences / Rescue Detox — Remote

January 2021 – December 2023

• Served as a consistent point of contact for multiple business accounts through needs assessment, product education, and structured phone and email follow- up.

• Recommended fitting options, set a definite next step, and kept activity and follow-up goals on track so accounts did not stall.

• Maintained detailed CRM-style account records so sales, support, and the customer worked from the same information.

• Coordinated handoffs and appointment timelines across internal partners so commitments did not slip and complicated account situations had a clear owner.

• Worked with teammates and supervisors to keep resolutions consistent and professional when issues needed more than a first-pass answer. Social Media Marketing and Influence

Independent Contractor — Remote

October 2012 – December 2020

(Part-time 2012–2017; full-time 2017–2020)

• Answered inbound customer and audience inquiries across web, email, and social channels with consistent, professional messaging.

• Tracked requests and follow-ups so replies stayed on schedule and nothing was dropped.

• Worked independently and with partners to keep communication accurate under changing priorities.

Real Estate Broker

Century 21 Sunset Realty — Sunset Beach, NC

September 2006 – June 2017

• Communicated with prospective clients by phone and in person; explained options, benefits, and next steps and reduced concerns with a clear plan of action.

• Coordinated appointments and service dates across clients, the office, and outside partners so commitments were not missed.

• Kept organized files and timelines; followed through on stalled or unhappy situations with steady professional communication until the issue moved forward or closed cleanly.

• Calculated pricing, commissions, and percentage-based figures as part of client consultations and file management; used Word and Excel for documents, tracking, and client materials.

• Balanced multiple open files at once in a deadline-driven environment and adapted when client or partner priorities changed. Education

Bachelor of Arts in Communications

The Pennsylvania State University — University Park, PA

Contact this candidate