Customer-Focused Client Services & Wellness Specialist

JAZMINE CASEY

San Antonio, TX • 210-***-**** • ️ *********@******.***

PROFESSIONAL SUMMARY

Energetic, compassionate, and customer-focused professional with over five years of experience driving client success through exceptional service, education, and relationship building. Skilled at motivating clients, cultivating welcoming environments, and delivering personalized care. Deeply passionate about health, wellness, and inspiring others to achieve vibrant lifestyles. Thrives in dynamic, fast-paced environments. CORE QUALIFICATIONS

Client Relations: Customer Service, Member Engagement, Active Listening

Operations & Sales: Conflict Resolution, Collaboration, Time Management

Health & Wellness: Skincare & Esthetics, Education, Goal Motivation

Technical & Compliance: HIPAA Compliance, Microsoft Office, Bilingual (EN/ES)

PROFESSIONAL EXPERIENCE

Server – Sugar Factory San Antonio, TX Aug 2022 – Present Deliver high-tier customer service within a fast-paced, high-volume environment. Cultivate loyal guest relationships through personalized engagement and menu recommendations. Educate patrons on premium menu items and promotional offerings to drive location sales. Train and onboard new team members on service standards and workflow efficiency. Resolve guest concerns swiftly and professionally to ensure high brand satisfaction. Customer Service Representative – Chase Bank San Antonio, TX Jan 2022 – Aug 2022 Identified financial needs and offered personalized solutions that boosted customer satisfaction metrics. Educated clients on digital tools and banking services to simplify complex processes. Anchored client retention efforts by building deep, trust-based relationships through active listening. Customer Service Representative – UnitedHealthcare San Antonio, TX Aug 2021 – Jan 2022 Provided compassionate support to members navigating healthcare benefits and medical transportation. Educated members on available healthcare resources, wellness services, and plan strategies. Maintained strict HIPAA compliance and data privacy protocols while handling confidential records. Healthcare Customer Service Representative – Salelytics San Antonio, TX Aug 2019 – May 2020 Facilitated patient inquiries regarding healthcare coverage with empathy and professionalism. Coordinated communication channels between patients, corporate clients, and healthcare providers. EDUCATION

Esthetics Program Graduate – The Salon Professional Academy Completed: July 2024 Coursework: Human anatomy, specialized skincare protocols, client consultations, and sanitation. Completed Coursework – Ogle Cosmetology School 2016 High School Diploma – Judson High School 2015

ADDITIONAL STRENGTHS

Passions: Health, holistic wellness, and motivating others toward lifestyle goals.

Interpersonal: Strong communication, quick learner, and adaptable.

Availability: Flexible schedule, including readiness for evening and weekend shifts.

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