Experienced Customer Service & Scheduling Pro

Tenaya R. Mills

Charlotte, NC 704-***-**** *************@*****.***

SUMMARY

Customer-focused professional with more than 10 years of experience delivering exceptional service in hospitality, healthcare, and administrative support. Experienced in handling inbound and outbound calls, scheduling appointments, resolving customer concerns, maintaining accurate records, and supporting daily business operations. Recognized for excellent communication, reliability, and the ability to build positive customer relationships. Seeking a remote Customer Service Representative position where I can provide outstanding support while contributing to company success.

EDUCATION

West Charlotte High School Charlotte, NC

High School Diploma

EXPERIENCE

Lead Breakfast Attendant / Front Desk Support June 2022 – Present Hampton Inn Charlotte, NC

• Deliver exceptional customer service to hotel guests in a fast-paced environment.

• Respond to guest questions and resolve concerns professionally.

• Assist Front Desk by answering inbound and outbound guest calls during shift changes.

• Coordinate daily breakfast service while maintaining food safety standards.

• Conduct weekly inventory counts and assist with ordering supplies.

• Train and mentor five new employees on customer service expectations and daily procedures.

• Maintain high Food Safety and Health Department inspection scores through attention to detail and compliance. Housekeeper / Banquet Services 2022

Marriott Charlotte, NC

• Maintained clean and welcoming guest accommodations.

• Followed company quality and sanitation standards.

• Worked efficiently to meet daily productivity goals. Business Development Center Representative 2021

Parks Chevrolet Charlotte, NC

• Managed inbound and outbound communications through phone, email, text, website inquiries, and online lead platforms.

• Scheduled appointments for potential customers with sales representatives.

• Maintained accurate customer information and tracked sales activity.

• Worked toward daily and weekly performance goals while providing outstanding customer service. Patient Care Assistant 2021

Byram's Home Healthcare Services Charlotte, NC

• Assisted clients with personal care and daily living activities.

• Maintained accurate documentation and communicated effectively with clients and families.

• Built trusting relationships through compassionate, dependable service. Receptionist / Payroll Analyst 1996 – 2021

Carolina Special Transportation Charlotte, NC

• Answered high-volume inbound calls and assisted customers with transportation scheduling.

• Scheduled transportation services for special-needs clients.

• Maintained payroll records, route documentation, and mileage reports.

• Worked with social workers and clients to coordinate transportation and payment information.

• Provided professional administrative and customer support while managing multiple priorities. TECHNICAL SKILLS

Customer Service Excellence

Inbound & Outbound Phone Support

Appointment Scheduling

Data Entry & Record Keeping

Conflict Resolution

Microsoft Office Suite

Email & Chat Communication

Multitasking

Time Management

Team Collaboration

Inventory Management

Administrative Support

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