Project Manager Application - IT Leadership
Resume:
James F. Mietus
Rochester, NY ****6
**********@*******.***
PROFESSIONAL SUMMARY
Information Technology Management professional:
• Managing all aspects of an IT organization (Cybersecurity, Project planning, Strategic planning, Budgeting, Telecommunications, Support, and Leadership).
• Create Information Technology Roadmaps.
• Support Remote Field Service and Sales Force organizations.
• Experience in system design, development, project management, implementation, and training in a variety of environments.
• Manage entire life cycle of technical projects.
• Highly organized with the ability to manage multiple projects and meet deadlines.
• A strong work ethic combined with a commitment to excellence in all projects undertaken.
• Dedicated to continuous improvement, customer satisfaction, service, and training. Professional Experience
Director of Information Technology and
Systems and Safety Manager
Quality Vision International
2021 – May 2026
Rochester, New York
Manage all aspects of the corporation’s global IT operations including cybersecurity, project management, strategic planning, budgeting, infrastructure, operations, networking, training, security, telecommunications, and technical support.
Major Accomplishments:
Improve cybersecurity posture by implementing Managed Endpoint Detection & Response
(MDR), Patch management, Security Information and Management (SIEM), Immutable Backups, Inventory management, Multifactor Authentication (MFA), and Policies.
Create Information Technology Roadmaps (Cybersecurity, Infrastructure, and Applications).
Design and replace current DMS system with SharePoint and Power Automate.
ERP improvements.
Implement Data Warehouse and BI solution.
Modernize Field Service’s ticket system.
Improve customer service and satisfaction.
Director of Information Technology and
Systems
American Packaging Corporation
2017 – 2021
Rochester, New York
Manage all aspects of the corporation’s IT department including cybersecurity, project management, strategic planning, budgeting, infrastructure, operations, networking, training, security, telecommunications, and technical support.
Major Accomplishments:
Migrate three division’s ERP systems into one ERP solution.
Modernize legacy systems.
Strategic planning (Applications, Network Infrastructure, Security)
Significant Security Upgrades (IBMi SANs Flash Copy, MFA, EDR and training).
Implement Data Warehouse and BI solution.
Implement BI solution.
JAMES F. MIETUS page 2
Improve customer service and satisfaction.
Systems Analyst
American Packaging Corporation
2009 – 2017
Rochester, New York
Manage all aspects of the division’s IT department including project management, strategic planning, budgeting, infrastructure, operations, networking, training, security, telecommunications, and technical support.
Major Accomplishments:
Convert legacy systems to intranet applications.
DEC data collection and reporting.
Replace outdated IT infrastructure including servers, workstations, switches, and security.
Improve customer service and satisfaction.
Gather and document project requirements (RFQ)
Team Lead Order Entry & Provisioning
Frontier Communications
2008 – 2009
Rochester, New York
Manage all aspects of the Order Entry and Provisioning development team, including project management, technical requirements, project planning, resource allocation, and technical support. Major Accomplishments:
Standardization of application software, conversion of over twenty Frontier companies to one corporation standard application package.
Modify Directory and E911 application software.
Information Technology Manager
Arnold Magnetic Technologies
2007 – 2008
Rochester, New York
Manage all aspects of the IT department including project management, strategic planning, budgeting, infrastructure, operations, networking, training, security, telecommunications, and technical support.
Major Accomplishments:
Develop and implement project planning standards.
Develop and implement Information Technology standards.
Improve customer service and satisfaction.
Develop SQL sub-procedures and views, and Crystal Reports for ERP reporting.
Working on MCSE certification.
Director of Information Technology
Empire Beef and Redistribution Company
2005 – 2007
Rochester, New York
Manage all aspects of the IT department including project management, strategic planning, budgeting, application development, infrastructure, operations, networking, training, security, telecommunications, and technical support. In addition, design, program, and test software applications.
Major Accomplishments:
Replace outdated IT infrastructure including servers, workstations, switches, and security.
Design, program, and implement software to interface Empire Beef’s systems to a third-party logistics provider.
Create new sales and financial reporting.
Improve customer service and satisfaction.
JAMES F. MIETUS page 3
Applications Manager
Visiting Nurse Service of Rochester
2004 – 2005
Rochester, New York
Manage and support all the Agency software applications including clinical and financial information systems. Responsibilities included strategic planning, application development, resource planning, project management, application design, application testing, budgeting, training, and technical support.
Major Accomplishments:
Design and implement an Agency application help desk.
Design, program, and implement clinical and financial reporting solutions.
Implement Horizon Homecare 8.0.
IT Manager
Caldwell Manufacturing Company
1995 – 2004
Rochester, New York
Manage all aspects of the IT department including project management, strategic planning, budgeting, application development, infrastructure, operations, networking, training, security, telecommunications, and technical support. In addition, design, program, and test software applications.
Major Accomplishments:
Research and select a Data Collection system to track labor and inventory. Manage the entire project life cycle including design, programming, configuration, integration, installation, testing, and training.
Design, install, configure, and integrate a wireless network for inventory control and distribution.
Implement an Internet solution including a Website, Internet access, Remote access, VPN, Customer Service portal, and B2B e-commerce.
Design and implement a client Server based Order Entry system.
Manage significant hardware and software upgrades, including a WAN.
Implement Lotus Notes e-mail and workflow applications. Project Leader
Bausch & Lomb
1993 – 1995
Rochester, New York
Senior System Analyst
Bausch & Lomb
1990 – 1993
Rochester, New York
Systems Analyst
Wards Natural Science
1987 – 1990
Rochester, New York
Analyst/Programmer
Gannett, Co. Inc.
1985 – 1987
Washington,
D.C.
Programmer
Goldome Bank
1983 – 1985
Buffalo, New York
EDUCATION
B.S. Business Administration
SUNY at Buffalo (1985) Buffalo NY
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