Administrative & Executive Support Specialist

Heather Hoffacker

**** ******* ***** ****** ******, NC 28110 520-***-**** **************@*****.***

Qualifications Summary

Results-driven Administrative Professional with 14 years of experience in office management, front desk operations, and customer service. Known for exceptional attention to detail, strong communication, and the ability to manage multiple priorities with accuracy and efficiency. Skilled in supporting executives, coordinating schedules and travel, and maintaining organized, compliant office operations. Core Competencies

Administrative & Executive Support

Front Desk & Customer Service

Calendar & Travel Coordination

Financial Reconciliation & Expense Tracking

Document Management & Clerical Protocols

Time Management & Task Prioritization

Vendor & Client Relations

Data Entry & Accuracy

Work Experience

POLIVKA INTERNATIONAL COMPANY, INC., WEDDINGTON, NC Office Adminstration, April 2019 – April 2026

Managed renewal and maintenance of state contractor licenses, ensuring compliance with regulatory deadlines and requirements.

Coordinated annual insurance policy updates and renewals, maintaining accurate records and coverage documentation.

Reconciled monthly business expenses and financial records to support accurate bookkeeping and reporting.

Arranged business travel accommodations, including flights, hotels, transportation, and itineraries for company leadership.

Provided executive and personal administrative support to business owner, handling confidential tasks and day-to-day operations efficiently.

Maintained organized filing systems, contracts, and compliance documentation for easy access and audit readiness.

Communicated with vendors, agencies, and service providers to resolve administrative matters promptly.

Assisted with office management functions, scheduling, correspondence, and operational coordination. BDT AND ASSOCIATES, INC., SAN DIEGO, CA

Director of Client Services, January 2017 - August 2017

Facilitated communication between personal financial advisors and a portfolio of 80 clients.

Managed client accounts, ensuring requests were processed accurately and in a timely manner.

Prepared and coordinated tri-annual progress meetings for advisors, covering client taxes, investments, insurance, and estate planning. MERITAGE HOMES CORPORATION, TUCSON, AZ

Receptionist, April 2003 – March 2006

Operated telephone switchboard to answer, screen, and forward calls, provide information, and take messages.

Greeted visitors and subcontractors, assessed the purpose of their visit, and directed or escorted them to appropriate destinations.

Transmitted information and documents to customers via computer, mail, or facsimile.

Maintained and organized subcontractor files and records.

Provided information about the organization, including department locations, staff, and services offered.

Collected, sorted, distributed, and prepared mail, messages, and courier deliveries. Volunteer Work

Parent Volunteer – Schools in San Diego, CA and Weddington, NC, September 2015–Present

Assisted teachers with grading, student assessments, classroom projects, and field trips.

Supported PTSO events, after-school programs, and school dance setups throughout the school year. Moms Club of Mira Mesa/Scripps Ranch – 2013–2015

Served as Welcome/Membership Coordinator on the Executive Board.

Scheduled and hosted weekly events for members and their children.

Organized the chapter’s annual Moms Club luncheon. Navy Officer Spouses Club – 2007–2011

Served as President of the Executive Board, leading event planning and organizational initiatives.

Planned and executed welcome luncheons, homecoming activities, and children’s holiday events.

Coordinated fundraising and volunteer efforts for local charities, including Ronald McDonald House and Susan G. Komen.

Managed meal schedules for families during newborn arrivals and unexpected events. Education

SAN DIEGO MESA COLLEGE, SAN DIEGO, CA

Completed coursework towards Interior Design, May 1999

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