Reward Programs and Patient Care Coordinator

LORI

ETHERIDGE

Jacksonville, FL

904-***-****

etheridgela1

@gmail.com

PROFESSIONAL SUMMARY

Compassionate medical professional with 17+ years of experience in plastic surgery and aesthetics. Experienced in patient care coordination, treatment plan support, scheduling, workflow optimization, and regulatory compliance. Strong collaborator dedicated to supporting providers, improving operational efficiency, and delivering seamless patient experiences. Proven ability to enhance patient engagement and retention through clear communication and personalized service. PONTE VEDRA PLASTIC SURGERY Ponte Vedra Beach, FL

Reward Programs Coordinator Oct 2018 – June 2025

• Expanded monthly reward program revenue from -$9K to $50K+, generating

$600K annually.

• Designed and delivered staff training on loyalty programs, increasing patient retention and satisfaction.

• Partnered with Allergan representatives to analyze trends and boost injectable revenue.

• Guided patients through rebate programs and treatment scheduling.

• Developed and maintained training materials, consent forms, and documentation templates.

• Created and standardized practice documents, including merge fields, to ensure compliance and consistency.

Call Center Manager Nov 2017 to Oct 2018

• Established and optimized call center workflows and improved patient response times.

• Trained and mentored staff, fostering a positive and efficient work environment.

• Created and standardized practice documents, including merge fields, to ensure compliance and consistency.

Front Desk Concierge/Transcription 2002 to 2017

• Greeted patients coming into the office

• Checked out patients and scheduled next appointments and/or treatments.

• Processed patient insurance copays and treatment payments.

• Maintained strict HIPAA compliance.

• Transcribed office notes and operative notes for 3 to 6 plastic surgeons.

• Created and standardized practice documents, including merge fields, to ensure compliance and consistency.

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Skills

• HIPAA

Compliance &

Patient Privacy

• Clinical &

Surgical

Scheduling

• Medical

Transcription &

Documentation

• Patient

Communication

& Retention

• Aesthetic Loyalty

Programs (Alle,

Aspire)

• EMR &

Scheduling

Systems

(Nextech)

• Insurance

Preauthorization

• Staff Training &

Development

• Florida Notary

Public

• Microsoft Word

& Excel

(Advanced)

• Mailchimp

Marketing &

Automation

Contact this candidate