Benefits Enrollment Agent & Property Management

LaNissa Nelson

Antioch, CA *****

925-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success. Ready to support properties in managing tenant relations and eager to oversee maintenance, leasing, and financial operations.

SKILLS

• Administration and documentation

• Data Collection

• Customer service

• Complaint resolution

• Information Security

• De-Escalation Techniques

• Lease renewals

• Tenant relations

• Eviction procedures

• Fair housing mandates

• Tenant and eviction laws

• Vendor management

• Financial budgeting and reporting

• Compliance monitoring

• Eviction notices

• Property marketing and promotion

• Leasing operations

EDUCATION

JobTrain - Oakland, CA Certificate

Property Management Program, 05/2025

Inter-City Services Inc - Hayward GED

02/2003

PROFESSIONAL EXPERIENCE

HOUSEKEEPING/JANITORIAL WORKER 08/2024 to Current Obsessive Diva Cleaning Service - Antioch, US

• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

STAFFING ASSOCIATE 01/2018 to Current

Express Employment Professionals - Concord, US

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Performed inventory control, such as counting, and stocking merchandise. AMAZON DELIVERY DRIVER 10/2024 to 01/2025

Urban Partner Logistics - Richmond, US

• Company Overview: Amazon Delivery Driver / Seasonal Position

• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Completed on-time deliveries by choosing best and most efficient routes.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Loaded truck and properly secured items to prevent damage for deliveries.

• Amazon Delivery Driver / Seasonal Position

SECURITY GUARD 08/2022 to 08/2024

Allied Universal Security Services - San Jose, US

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

• Responded quickly to incidents and assessed active situations for security concerns.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites. CLIENT SERVICE REPRESENTATIVE 09/2022 to 02/2023 Cisco - Milpitas, US

• Coordinated with operations staff to resolve service problems and boost client satisfaction.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Exhibited high energy and professionalism when dealing with clients and staff. CERTIFICATIONS

• IREM: Customer Service and Renter Loyalty Skill Badge

• First aid/CPR/AED

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