Administrative Support and Customer Service Professional

Rachel Williams

Yanceyville North Carolina, United States ***********@*****.*** 980-***-****

SUMMARY

Dedicated and dependable professional with extensive experience in customer service, administrative support, and university environments. Recognized for strong communication skills, attention to detail, and the ability to support daily operations while maintaining professionalism and confidentiality.

EXPERIENCE

Administrative Support / University Staff – University of North Carolina at Charlotte (UNCC) (January 2026 – Present, Charlotte, NC)

• Provide administrative and operational support within a university setting

• Assist with scheduling, documentation, and internal communications

• Maintain accurate records while adhering to confidentiality standards

• Support students, faculty, and staff with professionalism and efficiency

Administrative / Support Role – University of North Carolina at Charlotte (UNCC) (April 2023 – December 2025, Charlotte, NC)

• Supported daily office operations and administrative functions

• Assisted with data entry, scheduling, and document management

• Provided customer service to students and staff in a fast-paced environment

Independent Contractor / Driver – Uber (October 2017 – March 2023, Charlotte, NC)

• Delivered safe, reliable transportation while maintaining high customer satisfaction ratings

• Managed time, routes, and customer interactions independently

• Demonstrated strong problem-solving and communication skills

Customer Service Representative – Synchrony Financial (October 2017 – February 2020, Charlotte, NC)

• Managed multiple credit card accounts and customer inquiries

• Resolved account issues and explained financial products clearly

• Approved or denied credit line requests following company policy

Customer Returns Representative – Walmart (June 2011 – September 2017, Concord, NC)

• Greeted customers and processed returns, refunds, and exchanges accurately

• Balanced cash drawers and handled financial transactions

• Resolved customer concerns in a professional manner

CSR – Inbound – Startek (August 2008 – March 2009, Collinsville, VA)

• Responded to high-volume inbound customer inquiries for AT&T

• Updated customer accounts while meeting quality and performance standards

Childcare Provider – Out of the Box Daycare (May 2003 – September 2004, Danville, VA)

• Maintained a safe, nurturing environment for infants and school-aged children

• Prepared meals, assisted with activities, and supported daily routines

EDUCATION

Credits Toward Degree – Danville Community College, Danville, VA 2007

Certification – Business Administration / Computer Operations – ECPI College of Technology, Virginia Beach, VA 1987

SKILLS

• Strong customer service and communication skills

• Administrative and clerical support experience

• Works well with diverse teams and all levels of personnel

• Highly organized, dependable, and detail-oriented

• Proficient in Microsoft Word, Excel, and Outlook

• Ability to multitask and adapt in fast-paced environments

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