AI Security Analyst - Network Incident Response

FESTUS NDUAGU, AI Security Analyst

Saint Paul, 651-***-****, ******.******@*****.***, LinkedIn

SUMMARY Resourceful Cybersecurity professional with a Bachelor of Science in Cybersecurity, specializing in identifying and mitigating security risks for AI models. Possesses hands-on experience with network security tools, vulnerability assessment, and incident response, complemented by foundational knowledge in AI security concepts. Adept at analyzing complex systems, documenting findings, and collaborating with cross-functional teams to enhance security posture. Eager to apply analytical skills to probe, stress- test, and evaluate frontier AI models for Alignerr. WORK EXPERIENCE

Office Administrator / IT Support

Maximal Care LLC

07/2023 – Present Saint Paul

Administer government information systems (DHS MN-ITS), ensuring data integrity and adherence to regulatory compliance across high-volume case records within a complex multi-platform environment. Diagnose and resolve hardware, software, and network issues across diverse platforms; produce detailed incident reports and articulate technical findings to non-technical stakeholders.

Operate the ServiceNow ticketing system for efficient incident intake, tracking, and resolution, consistently meeting Service Level Agreement

(SLA) requirements.

Configure and monitor firewalls, intrusion detection systems (IDS), and network security tools to safeguard sensitive organizational and client data. Liaise with Ramsey, Dakota, and Hennepin County agencies across various software platforms, resolving system-related issues and documenting resolutions.

Assisted in the installation and configuration of telecommunications infrastructure (Quantum Fiber, Xfinity, CenturyLink), contributing to network expansion and optimization efforts.

Develop and maintain comprehensive process documentation and user training materials for intricate database and administrative workflows. Security Professional — Physical & Operational Security Allied Universal Security Services

2019 – 2020 Bloomington

Provided physical and operational security support in high-traffic environments, monitoring access control systems, surveillance equipment, and entry/exit points to uphold secured perimeters. Conducted regular security assessments and site walkthroughs to identify vulnerabilities and enforce access protocols, directly analogous to physical OPSEC procedures in DoD-adjacent environments.

Maintained meticulous incident logs and submitted detailed written reports documenting security events, personnel movements, and system anomalies. Operated and monitored electronic surveillance and communications systems, coordinating with dispatch and on-site teams for real-time incident response.

Collaborated with facility management and law enforcement liaisons on incident escalation, emergency response protocols, and post-incident documentation.

01/2021 – 06/2022 Customer Support Representative Saint Paul CaringHands Home Health LLC

Resolved complex client issues by applying structured problem-solving techniques and effective interpersonal communication. Maintained precise records and inventory data, demonstrating consistent attention to detail and accuracy.

EDUCATION

Metropolitan State University

Bachelor of Science, Cybersecurity (Minor: Business Analytics) 01/2024 – Present Saint Paul

Inver Hills Community College

Associate of Arts, Psychology

01/2019 – 05/2021 Inver Grove Heights

SKILLS Windows Server Administration Linux/RHEL (foundational) Network Configuration (TCP/IP, DNS,

VPN)

Firewalls & IDS/IPS

Cloud Platforms: AWS, Azure IAM & PKI

Hardware & Software

Troubleshooting

Telecommunications Infrastructure

ServiceNow Ticketing Government Database Systems

(DHS MN-ITS)

Penetration Testing Vulnerability Assessment

Incident Response STIG Awareness

RMF Concepts Digital Forensics

Threat Hunting Malware Analysis

Packet Analysis (Wireshark) Snort (NIDS)

Nmap Nessus

Metasploit Burp Suite

SSL/TLS AES

RSA PKI

SHA/MD5 Python

Bash PowerShell

SQL C++

Java Google Suite

Microsoft Office Suite Process Documentation

Training Development Multi-Agency Coordination

Physical Security Operations

LANGUAGES English (Bilingual) Igbo (Bilingual)

INTERESTS IT Hardware Support Specialist Feed My Starving Children Unique Outreach International Interfaith Dialogue Participant CERTIFICATES CompTIA Security+ CE 2024

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