Customer-Focused Cannabis Retail Associate

Christian Madara

Lehigh Acres, FL 215-***-**** ************@*****.***

CORE SKILLS

Customer Service

Verbal Communication

Teamwork & Collaboration

Flexible & Adaptive

Cash Handling & Transactions

People-Centered Service

Order Processing & Accuracy

Active Listening

Developing Cannabis Product Knowledge

Safety & Compliance Procedures

STRENGTHS

Reliable & Punctual

Detail-Oriented

Fast Learner

Works Well Under Pressure

Professional Communication

EDUCATION

Spring-Ford Senior High School

Royersford, PA

High School Diploma — 06/2022

Co-op: Automotive Alignment Technician

— hands-on industry training, senior year

VOLUNTEER WORK

Philabundance

Sorted and packed goods at Hunger

Relief Center for community

distribution.

Senior Living Facilities

Visited residents and facilitated

activities — demonstrated community

care and interpersonal skills.

P RO F E S S I ONA L S UMMA RY

Hardworking and dependable individual with experience in retail customer service, automotive services, and delivery, seeking an entry-level role in cannabis or CBD retail. Known for strong communication and a positive attitude that contribute to exceptional customer experiences. Comfortable working independently and collaboratively in fast-paced environments. Experienced in cash handling and adapting quickly to new tools, tasks, and processes. Actively building knowledge of cannabis and CBD products, cannabinoids, and industry regulations, with a genuine desire to help customers find solutions that support their overall well-being. EXPERIENCE

Alignment Technician 01/2022 – 07/2023

Last Chance Auto — Creamery, PA

Vehicle Delivery Driver 09/2022 – 11/2022

CarVision — Trooper, PA

Delivery Driver 08/2023 – Present

DoorDash — Lehigh Acres, FL

Customer Service Associate 09/2021 – 12/2021

Wawa Food Markets — Collegeville, PA

Conducted thorough vehicle tire inspections and communicated findings to customers in a clear, consultative manner building trust and guiding informed decisions Listened actively to customer concerns and recommended appropriate services, prioritizing their safety and satisfaction

Processed customer transactions and maintained accurate cash handling with zero discrepancies Opened and closed the shop independently, maintaining operational standards and security procedures

Collaborated with service team to maintain efficient workflow and meet daily service timelines

Followed detailed safety regulations and compliance procedures for consistent quality control

Followed all dealership handling procedures, traffic laws, and documentation requirements with full compliance

Conducted pre- and post-transport vehicle inspections and accurately documented condition reports

Managed deliveries with consistent on-time performance and high customer satisfaction ratings

Resolved customer concerns with professionalism, de-escalating frustrating situations to ensure satisfaction and maintain trust

Planned efficient routes and adapted in real time to maintain accuracy under time pressure

Delivered fast, friendly service in a high-volume retail environment, guiding customers toward products that met their needs

Maintained a clean, organized, and fully stocked workstation in compliance with health and safety standards throughout all shifts

Supported team goals by communicating effectively with coworkers and adapting quickly during peak hours

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