Remote Data Entry & Administrative Support Specialist

CIERA DEAN

Moncks Corner, SC ***** +1-443-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and data-entry professional with 11 years of experience supporting customers, maintaining accurate records, processing information, and working across multiple computer systems. Experienced in remote work environments, high-volume data entry, database maintenance, document processing, confidential information handling, and administrative support. Proven track record of maintaining accuracy, meeting productivity goals, resolving discrepancies, and managing sensitive records. Typing speed of 45 WPM with strong attention to detail, organization, and time management. Seeking a remote Data Entry, Administrative Support, Medical Administrative, Scheduling, or Operations position. CORE SKILLS

Data Entry & Verification Remote Administrative Support Database Management Records & Document Management Data Quality & Accuracy Confidential Information Medical Records & Healthcare Administration Scheduling Email & Written Communication Microsoft Word EMR Systems Multiple Computer Systems Information Retrieval Discrepancy Resolution Filing & Recordkeeping 45 WPM Typing KPI & Productivity Performance

PROFESSIONAL EXPERIENCE

BANK TELLER September 2025 – July 2026

Wells Fargo Bank Dorchester, SC

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and account-related requests.

• Maintained exceptional attention to detail while verifying customer identification, signatures, documentation, and transaction information.

• Balanced cash drawer daily with zero discrepancies throughout 10 months of employment.

• Protected confidential customer and financial information by consistently following privacy, security, and cash-handling procedures.

• Identified potentially fraudulent activity and escalated suspicious transactions according to established procedures.

• Entered and retrieved customer information using multiple banking systems while maintaining accuracy and confidentiality.

• Collaborated with branch leadership and team members to support operational efficiency and customer service initiatives. ACCOUNT CARE ASSOCIATE October 2024 – April 2025 T-Mobile North Charleston, SC

• Managed customer accounts using multiple internal systems while accurately documenting interactions, account updates, and resolutions.

• Maintained detailed and accurate records of customer interactions and account information.

• Resolved billing, technical, account, and service-related issues while maintaining accuracy and professionalism.

• Met performance expectations related to quality, customer satisfaction, productivity, and sales.

• Collaborated with team members and leadership to improve service processes and customer outcomes. SALES GENERALIST HYBRID February 2023 – April 2024 IKEA Baltimore, MD

• Maintained accurate inventory information by monitoring stock levels and identifying product availability needs.

• Managed customer inquiries through email and other communication channels, ensuring timely and accurate responses.

• Assisted customers with closet-system appointments, information gathering, and administrative follow-up.

• Used multiple systems to retrieve, enter, and maintain customer and product information. CUSTOMER RESOLUTION ASSISTANT REMOTE March 2021 – February 2023 IKEA Baltimore, MD

• Provided remote administrative and customer-resolution support while managing information across multiple systems.

• Gathered, verified, and documented information necessary to research customer concerns and determine appropriate solutions.

• Maintained accurate records and documentation related to customer cases and resolutions.

• Coordinated with store partners and external service providers to research and resolve issues.

• Supported customer-resolution metrics and performance reporting used to monitor key performance indicators.

• Managed multiple cases and priorities independently while maintaining productivity and service standards. DATA ENTRY CLERK September 2018 – March 2021

University of Maryland Baltimore, MD

• Performed high-volume data entry and verification while maintaining accuracy, completeness, and consistency.

• Conducted routine data-quality checks to identify, correct, and prevent errors.

• Maintained confidential and sensitive information in accordance with established security procedures.

• Managed large volumes of records and data-entry assignments while consistently meeting productivity deadlines.

• Researched discrepancies, missing information, and duplicate records to improve database accuracy and integrity.

• Collaborated with internal teams to collect and verify information required for database updates.

• Created standardized data-entry templates to improve consistency and organization.

• Monitored incoming emails and correspondence for information requiring timely data entry or follow-up. FRONT DESK RECEPTIONIST / CALL CENTER October 2016 – September 2018 Digestive Disease Associates Baltimore, MD

• Managed front-desk and administrative operations in a healthcare environment.

• Verified patient information and insurance details while maintaining accurate records.

• Maintained organized patient files and supported efficient retrieval of medical records.

• Processed payments and administrative documentation accurately.

• Transcribed correspondence and processed physician travel reimbursement requests. FRONT DESK RECEPTIONIST / OFFICE ASSISTANT April 2012 – August 2015 Smile Rite Dental Baltimore, MD

• Performed accurate, high-volume data entry using multiple computer systems and screens.

• Updated patient records, treatment information, procedures, charts, and daily schedules.

• Scheduled and managed appointments and provided appointment reminders.

• Assisted patients with completing online forms and gathering required information.

• Maintained organized patient records and confidential documentation.

• Supported clinical and administrative teams with day-to-day office operations. EDUCATION

Associate Degree, Applied Arts Catonsville Community College, Baltimore, MD High School Diploma, General Studies Randallstown High School, Randallstown, MD CERTIFICATIONS & LICENSES

CPR Certification Valid Driver's License

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