Front Desk Customer Service Professional
Resume:
Houston, TX, *****
571-***-**** *****************@*****.***
Carlos Salazar
SKILLS
Experienced Customer Service Professional with a track record spanning over 9 years in Customer Service, Hospitality and Retail Industries. Proficient in effectively managing customer care situations with an unwavering commitment to delivering the highest level of care and sensitivity. I demonstrate a strong team-oriented approach and dedication to fostering workplace satisfaction.
EXPERIENCE
Marriott West Loop, Front Desk Agent
Nov 2025 - present Galleria Post Oak,
TX
● Proficiently managing incoming phone calls.
● Competently using the OnQ system for guest check-in and check-out procedures.
● Sending electronic welcome letters to guests.
● Efficiently overseeing all due-out tasks, including handling third-party reservations.
● Safely managing guest luggage, including storage in designated areas.
● Providing a superior level of customer service to ensure guest satisfaction, fostering their desire to return for future visits. Equinox River Oaks, Front Desk Agent
May 2024 -Aug 2025 Galleria Post Oak,
TX
● Greet and check in members and guests in a friendly, professional manner. Provide accurate information about club services, amenities, and programs. Assist with membership and account inquiries, including billing support. Answer and direct phone calls, emails, and in-person questions. Manage reservations for classes, training sessions, and spa services. Support retail sales and handle point-of-sale transactions. Maintain cleanliness and organization of the front desk and lobby area. Collaborate with club management and staff to ensure smooth daily operations
Skills & Qualifications:
Strong customer service and communication skills,
Ability to multitask in a fast-paced environment, Professional, polished, and reliable demeanor.
Hilton Houston Post Oak, Front Desk Agent
May 2024 - Nov 2025 Galleria Post Oak,
TX
● Proficiently managing incoming phone calls.
● Competently using the OnQ system for guest check-in and check-out procedures.
● Sending electronic welcome letters to guests.
● Efficiently overseeing all due-out tasks, including handling third-party reservations.
● Safely managing guest luggage, including storage in designated areas.
● Providing a superior level of customer service to ensure guest satisfaction, fostering their desire to return for future visits. WholeFoods, Bartender/ Cheese and Wine Specailty
Feb 2023 - Oct 2023 Pentagon
City, VA
Responsible for:
● Greeting customers warmly and engaging in friendly conversation.
● Provide recommendations on drinks based on customers' tastes and preferences.
● Address customer inquiries and concerns promptly and courteously.
● Ensure that customers have an enjoyable and comfortable experience at the bar.
● Monitoring and managing inventory levels of beverages, syrups, garnishes, and other bar supplies.
● Placing orders for replenishment of stock as needed, ensuring adequate supply for peak hours.
● Conducting regular inventory counts and reporting any discrepancies to management.
● Having Knowledge of all the Wine and Cheese products and ensuring the Customer gets guided to the correct wine or cheese that they are looking for. Hilton, Group Reservation Coordinator
Feb 2023 - Oct 2023 Washington, DC
Responsible for:
Processing group reservation information (including rooming lists, suites, resumes and billing requirements) in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, was responsible for performing the following tasks:
● Communicating and verifying information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office
● Processes reservation request calls and emails as appropriate, assists internal and external customers
● Demonstrated knowledge of the Microsoft Office suite, with an emphasis on Microsoft Excel
● Utilization of several Hilton systems including OnQ PM, ONQ RNI, OnQFM and Passkey. Hilton, Front Desk Agent
May 2022 - Feb 2023 Crystal City, VA
● Proficiently managing incoming phone calls.
● Competently using the OnQ system for guest check-in and check-out procedures.
● Sending electronic welcome letters to guests.
● Efficiently overseeing all due-out tasks, including handling third-party reservations.
● Safely managing guest luggage, including storage in designated areas.
● Providing a superior level of customer service to ensure guest satisfaction, fostering their desire to return for future visits. Securitas, Security Officer
Jan 2021 - March 2022
Fairfax, VA
Conduct routine property patrols to ensure safety and security, promptly reporting any unusual incidents. Manage incoming phone calls, facilitate the check-in process for contractors and clients, and promptly respond to incoming emails. Additionally, diligently monitor surveillance cameras and prepare detailed reports for submission when necessary.
Macy’s, Men’s Suit & Tie, Sales Representative
Aug 2019 - June 2020 Fairfax, VA
Proactively identified and initiated cross-selling opportunities to enhance overall profitability. Demonstrated a commitment to attentive customer service by actively listening to their specific requirements and preferences. Additionally, proficiently handled incoming phone calls and assisted customers in navigating our online platform. Bed Bath and Beyond, Customer Service/ Sales Representative Apr 2017 - June 2020 Gainesville,VA
Extend a cordial and welcoming greeting to all guests. Provide comprehensive support for returns, exchanges, and purchases. Offered guidance to customers regarding back-to-college essentials or locating their desired items, with a primary focus on ensuring a positive and satisfactory customer experience. EDUCATION
Northern Virginia Community College, Manassas, VA — A.A. General Studies
Jun 2017 - May 2019
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