Customer Service / Administration

L i s a A u g u s t

***** ******** ***** ********, ** 34711 • 407-***-**** • ************@*****.*** MAY 2026 – AUGUST 2026

City Mail Carrier – United States Postal Service - San Jose, CA Deliver mail and packages to residential, commercial, and PO box locations along assigned routes. Sort and prepare mail for delivery at the post office or distribution point. Maintain mail sanctity by protecting the integrity of the mail. Collect outgoing mail from businesses and residences and retrieve packages from drop-off points. OCTOBER 2025 – APRIL 2026

Service Administration – Kia of Clermont - Clermont, FL Greeting customers, answering phone calls, booking appointments, and addressing service related issues. Processing, submitting, and reconciling PDI’s and Recalls. Managing charge-backs and maintaining manufacturer relationships. Liaising with technicians, service advisors, finance, parts, and even external agencies like tag/title offices.

JULY 2024 – APRIL 2025

Inmate Records Clerk - Lake County Sheriff’s Office - Tavares, FL Collaborated with personnel from the Clerk of Court, Public Defender, and State Attorney Offices to ensure court documents were accurately prepared and updated to meet custody and release requirements. Reconciled cash and surety bonds to facilitate inmate releases and child support payments. DECEMBER 2023 – JUNE 2024

Community Engagement Specialist - Lake County Sheriff’s Office - Tavares, FL Connected Lake County residents with beneficial Sheriff’s Office programs and services. Assist citizens with recommended crime prevention strategies to enhance community safety. Maintained the volunteer database, processed volunteer time sheets, and conducted orientation sessions for new volunteers. Provided support with digital fingerprinting services and school crossing guard assignments. AUGUST 2022 - NOVEMBER 2023

Validations / Warrants Clerk - Lake County Sheriff’s Office - Tavares, FL Ensuring data accuracy and integrity in systems like FCIC/NCIC and Records Management Systems (RMS) by reviewing reports and comparing case files with database entries. Responsible for correcting or modifying entries, monitoring logs, and researching missing information. FEBRUARY 2016 – APRIL 2022

Administrative Assistant - Sunshine Water Services - Longwood, FL Developed, implemented, and managed the Cross-Connection Control Program to ensure compliance with federal, state, and local regulations. Maintained a comprehensive database of backflow prevention assembly owners, tracking testing schedules, and generated program-related reports. Educated and informed contractors, engineers and the general public on cross-connection control requirements; responded to inquiries and promoted awareness to support public health and safety.

Skills

Administration • Customer Service • Data Entry • Organization • Proficient with Word & Excel Education

OCTOBER 2024 – DECEMBER 2024

Corrections Officer Academy #15-24-1190-02 • Lake Tech Academy • Tavares, FL

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